Anna Grace Gray
Summary
Dynamic leader and effective strategist with a proven track record at AG Wellness, enhancing customer satisfaction and streamlining operations. Excelled in project management and team building, significantly increasing brand awareness. Demonstrates exceptional adaptability and business intelligence, driving success and fostering positive work environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner/Operator
AG Wellness
10.2021 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Assistant Personal Training Manager
Crunch Fitness
10.2020 - 10.2021
- Implemented effective marketing strategies for personal training services through social media platforms, email campaigns, and local advertising efforts.
- Streamlined personal training operations by implementing efficient scheduling systems and improving communication channels between trainers and clients.
- Recruited interviewed, hired, and onboarded new personal trainers by identifying individuals who demonstrated strong work ethic, passion for health and fitness, and excellent communication skills.
- Fostered a positive work culture among personal training staff by organizing team-building activities, celebrating achievements, and encouraging open communication channels for feedback and suggestions.
Shop Owner
Southern Sno
03.2019 - 09.2020
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Executive Assistant
College Hunks Hauling Junk & Moving
01.2016 - 01.2019
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Improved office efficiency by implementing new filing systems and document management processes.
Education
Associate of Science - Business Administration And Management
Seminole State College of Florida
Sanford, FLSkills
- Dependable and reliable
- Accurate record keeping
- Effective leader
- Business marketing
- Team building
- Project Management
- Adaptability
- Time management abilities
- Business Intelligence
- Oversee administrative functions
Certification
- Elite Certified Personal Trainer (ECPT) - International Sports Sciences Association ISSA.
- Nutrition Coach Certification – ISSA
- TRX Suspension Training Certificate – TRX Training.
- First Aid, CPR, AED Instructor's Certificate – ISSA
Timeline
Owner/Operator
AG Wellness
10.2021 - Current
Assistant Personal Training Manager
Crunch Fitness
10.2020 - 10.2021
Shop Owner
Southern Sno
03.2019 - 09.2020
Executive Assistant
College Hunks Hauling Junk & Moving
01.2016 - 01.2019
Associate of Science - Business Administration And Management
Seminole State College of Florida
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