Annah Mwanza
Customer Service Personnel
Dallas,TX
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
18
18
years of professional experience
Work History
Customer Service Executive
Kesto Holdings
Dallas, TX
01.2020 - Current
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
- Answer questions from customers by phone and email, offering company details and policy information as requested.
- Consult with customers regarding needs and address concerns.
- Explain benefits and advantages of different product and service offerings to customers.
- Apply product, industry and market knowledge to develop customized recommendations for individual customer needs.
- Handle customer billing errors by researching issues in system and asking detailed questions.
- Avoid payment errors by carefully implementing all credit and debit card data into system.
Customer Service Manager
T T Import and Export Agency
Johannesburg
02.2013 - 11.2019
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
Sales Assistant
Alternative Auto Spares
Harare
01.2006 - 12.2012
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Contacted customers to provide information on new and exciting products and service offerings.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Sales And Marketing - Sales, Merchandising, And Marketing
Ccosa
Harare10.2008
LCCI Diploma : Public Relations, Customer Service, English For Business And Text Production - Communication Studies
Denmak Training Services
Harare11.2003
Skills
- Account Management
- Issue Escalation
- Customer Relationship Management
- Payment Management
- Sales Follow-Up
- Marketing
- Troubleshooting
- Goals and Objectives
- Technical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Customer Service Executive
Kesto Holdings
01.2020 - Current
Customer Service Manager
T T Import and Export Agency
02.2013 - 11.2019
Sales Assistant
Alternative Auto Spares
01.2006 - 12.2012
Sales And Marketing - Sales, Merchandising, And Marketing
Ccosa
LCCI Diploma : Public Relations, Customer Service, English For Business And Text Production - Communication Studies
Denmak Training Services