Annah Smith
Saltillo,MS
Summary
With a proven track record at All Animal Hospital of Tupelo, I excel in customer service and critical thinking, enhancing customer loyalty through empathetic conflict resolution. My expertise in data entry and active listening has significantly contributed to efficient operations and positive customer relations, embodying a blend of hard and soft skills vital for dynamic business environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
All Animal Hospital of Tupelo
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Retail Sales Associate
CosmoProf Beauty Supply
05.2023 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Customer Service Representative
The Pet Hospitals
01.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
Cosmetologist
Supercuts Hair Salons
01.2021 - 01.2022
Assistant Teacher
Ginny Mount School of Dance
09.2013 - 06.2019
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Maintained a positive learning environment ensuring effective classroom behavior.
- Served as a role model for young dancers, demonstrating passion for the art form as well as strong work ethic and discipline.
- Assisted lead dance teacher in choreographing routines for performances and competitions.
- Used age-appropriate vocabulary and music to teach class, keeping positive, enthusiastic attitude.
- Provided a safe and supportive environment, fostering an atmosphere of trust and respect among students.
Education
Cosmetology - Cosmetology
Gould’s Academy
Memphis, TN10.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Customer relations
- Call center experience
- Payment processing
- Scheduling
- Paperwork processing
- Appointment scheduling
- Live chat support
Timeline
Customer Service Representative
All Animal Hospital of Tupelo
11.2023 - Current
Retail Sales Associate
CosmoProf Beauty Supply
05.2023 - 11.2023
Customer Service Representative
The Pet Hospitals
01.2022 - 05.2023
Cosmetologist
Supercuts Hair Salons
01.2021 - 01.2022
Assistant Teacher
Ginny Mount School of Dance
09.2013 - 06.2019
Cosmetology - Cosmetology
Gould’s Academy