ANNAHISA VARGAS
Phoenix,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Account Executive
Diaz Floor Covering
12.2024 - 12.2025
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Stocked shelves and organized material and products in warehouse daily.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
DTOH (Drug Testing and Occupational Health) Specialist
UNIVERSAL BACKGROUND SCREENING
09.2023 - 12.2024
- Maintained strict confidentiality of sensitive medical information while adhering to HIPAA regulations.
- Conducted comprehensive health risk assessments to identify employee health trends and recommend appropriate interventions.
- Ensured adherence to federal and state occupational safety regulations.
- Contributed to committees aimed at enhancing workplace health and safety.
- Processed drug testing results efficiently, ensuring timely communication with clients regarding applicant status updates.
Executive Assistant
JLT DEVELOPMENT LLC
02.2020 - 09.2023
- Received and inspected daily shipments and shipping orders, and managed inventory.
- Monitored office supplies and equipment, ensuring availability and functionality to support daily operations efficiently.
- Collaborated on 12 special projects to improve overall business operations within the organization efficiently.
- Developed and maintained filing systems for important documents, ensuring easy access and compliance with company policies.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Circulation Assistant
TELERITMO DE ARIZONA
01.2015 - 01.2020
- Ensured accurate and timely record-keeping of weekly bulk distribution data.
- Generated printed materials with precise classifications.
- Generated reports detailing circulation statistics for management review.
- Monitored circulation activity statistics, tracking number of items monthly and annually.
- Provided training to 25 new staff on circulation desk procedures and customer service best practices.
- Stocked product in warehouse and filed inventory.
Education
HIGH SCHOOL DIPLOMA - General Studies
NFL YET High School
222 E. Olympic Drive05.2012
Skills
- Proficient in Spanish
- Problem-solving
- Goal-Oriented Self-Management
- Trustworthy Interaction Skills
- Customer Support Expertise
- Team Management
- Strong Organizational Skills
- Record keeping and reporting
- Client relationship building
- Account management
- Relationship building and management
- Written and verbal communication
- Customer service
Accomplishments
- Collaborated with team of 7 in the development of project that finished 15 days ahead of schedule.
- Supervised team of 5 staff members.
LANGUAGES
Spanish: Native/ Bilingual
Timeline
Account Executive
Diaz Floor Covering
12.2024 - 12.2025
DTOH (Drug Testing and Occupational Health) Specialist
UNIVERSAL BACKGROUND SCREENING
09.2023 - 12.2024
Executive Assistant
JLT DEVELOPMENT LLC
02.2020 - 09.2023
Circulation Assistant
TELERITMO DE ARIZONA
01.2015 - 01.2020
HIGH SCHOOL DIPLOMA - General Studies
NFL YET High School