ANNA HOLLINGSWORTH
DAVENPORT
Summary
Dynamic Walt Disney World Cast Member with extensive experience in Entertainment and Attractions Operations, excelling in high-volume guest environments at EPCOT. Expertise includes training and developing Cast Members, coordinating schedules, and ensuring operational excellence aligned with the Five Keys. Demonstrated ability to collaborate effectively with cross-functional teams while managing multiple priorities in a fast-paced setting. Proficient in administrative support tasks such as Excel spreadsheet management, report tracking, and meticulous documentation, complemented by strong communication and problem-solving skills that enhance overall team performance.
Overview
7
7
years of professional experience
Work History
Attractions Trainer
Walt Disney World Resort
Orlando, FL
05.2024 - Current
- Facilitated successful onboarding of new cast members in attractions such as Journey into Imagination with Figment, Disney & Pixar Short Film Festival, The Seas with Nemo & Friends, Turtle Talk with Crush, and Journey of Water inspired by Moana, resulting in improved guest engagement and satisfaction.
- Instructed new cast members on operational safety measures and best practices for engaging with guests at Epcot.
- Implemented comprehensive training for cast members, focusing on best practices for efficient loading and unloading procedures for attractions.
- Facilitated delivery of safety announcements to ensure guest awareness and comfort.
- Addressed guest inquiries and concerns to enhance overall guest satisfaction and experience.
- Implemented initiatives to strengthen team cohesion, resulting in increased operational efficiency.
- Executed training initiatives focused on ride operations, improving safety standards and operational efficiency across all attractions.
Attractions Hostess
Walt Disney World Resort
Orlando, FL
06.2023 - Current
- Delivered engaging experiences for guests through imaginative attractions like Figment. Enhanced visitor enjoyment at Disney & Pixar Short Film Festival through effective programming. Fostered memorable interactions at Turtle Talk with Crush, enriching guest engagement. Promoted cultural understanding through Journey of Water inspired by Moana. Strengthened connections with Disney characters at Mickey & Friends events, enhancing guest satisfaction. Celebrated cultural diversity with Celebracion Encanto! Living with the Land. Raised awareness of environmental issues through Awesome Planet presentations.
- Facilitated exceptional guest experiences at Walt Disney World Resort by ensuring seamless ride operations and adherence to safety protocols.
- Guided guests through attractions, ensuring safety and adherence to operational protocols.
- Facilitated informative safety discussions for large groups to promote awareness and adherence to protocols.
- Streamlined guest flow processes to ensure smooth and timely ride operations.
- Coordinated evacuation efforts for guests and staff, prioritizing clear communication and safety protocols.
- Responded to guest inquiries and troubleshot concerns, ensuring timely and satisfactory resolutions.
- Welcomed guests, providing exceptional cast member service and maintaining positive experiences.
Disney College Program-Attractions Hostess
Walt Disney World Resort
Orlando, FL
08.2022 - 06.2023
- Supported operations at Journey Into Imagination with Figment and Disney & Pixar Short Film Festival through hands-on experience.
- Executed attraction operations at Epcot, maintaining high safety standards and optimizing guest experience.
- Implemented service strategies focused on creating a welcoming and enjoyable atmosphere for guests.
- Coordinated efforts with team to foster an inclusive environment while maintaining quality benchmarks.
- Assisted in managing crowd flow at attractions, ensuring guest safety and satisfaction.
- Analyzed and tackled operational issues promptly, enhancing efficiency.
- Enhanced operational efficiency of attraction processes to ensure smooth visitor experiences.
- Attended workshops and training sessions to foster continuous learning and career growth.
Secondary Educational Intern
Encore Stage and Studio
Arlington, VA
05.2020 - 08.2021
- Achieved successful engagement of children in theatre arts through virtual camps in 2020 and in-person sessions in 2021. Cultivated creativity and collaboration through interactive activities and directed performances.
- Facilitated teamwork with teachers to create and apply daily educational plans that enhance the overall learning environment for children.
- Collaborated in writing and directing shows that encouraged creative expression and fostered teamwork among campers.
- Designed and delivered educational programs tailored to enhance learning experiences for youth participants.
- Developed innovative lesson plans and taught theatre and non-theatre games to enhance student learning experiences.
- Implemented educational strategies that significantly increased camper involvement and promoted skill enhancement.
- Collaborated with instructors to develop and execute strategies for improved classroom management and student participation.
Programming Intern
The National Dance Institute
New York City, NY
01.2021 - 01.2021
- Conducted comprehensive data gathering to inform and improve marketing strategies for online class offerings.
- Collaborated in dance sessions to create surveys focused on increasing family engagement and optimizing class selection.
- Collaborated with programming team to obtain feedback, driving improvements in upcoming class offerings.
- Collaborated in the creation and assessment of interactive software solutions tailored for dance education initiatives.
- Coordinated efforts with team members to swiftly address and rectify technical difficulties during live performances.
Leaders of Admission
Hollins University
Roanoke, VA
09.2021 - 05.2022
- Implemented student recruitment strategies and conducted campus tours to engage prospective students and promote university offerings.
- Coordinated logistics for admissions events, contributing to effective marketing and increased enrollment.
- Facilitated visitor interactions by clearly conveying university values and fostering a positive impression.
- Analyzed student feedback and developed comprehensive initiatives to foster engagement and enhance retention rates in academic programs.
- Orchestrated collaborative efforts among departments to streamline communication processes and effectively allocate resources for university projects.
Front Desk Hostess
Dunn Loring Swim Club
Dunn Loring, VA
05.2019 - 08.2020
- Oversaw guest check-in, payment processing, and inquiry resolution to maintain operational efficiency and satisfaction.
- Facilitated communication among lifeguards and staff to manage pool schedules, organize special events, and implement emergency response procedures.
- Facilitated resolution of member inquiries, maintaining high standards of customer service excellence.
- Executed systematic updates and audits of membership records, safeguarding data integrity and maintaining confidentiality.
Education
Bachelor of Arts - Theatre
Hollins University
Roanoke, VA05.2022
Skills
- Implements the Five Keys
- Knowledge of Walt Disney World Operations and Beyond
- Coordination of Entertainment Logistics
- Understanding of Actors Equity regulations
- Administrative Assistance and Data Organization
- Excel Reporting Techniques
- Cross-Departmental Teamwork
- Effective Conflict Resolution
- Time Management & Deadline Prioritization
- Ability to Thrive in Fast-paced Environments
- Secure Information Handling
- Proficient in Hospitality and Event Management
Timeline
Attractions Trainer
Walt Disney World Resort
05.2024 - Current
Attractions Hostess
Walt Disney World Resort
06.2023 - Current
Disney College Program-Attractions Hostess
Walt Disney World Resort
08.2022 - 06.2023
Leaders of Admission
Hollins University
09.2021 - 05.2022
Programming Intern
The National Dance Institute
01.2021 - 01.2021
Secondary Educational Intern
Encore Stage and Studio
05.2020 - 08.2021
Front Desk Hostess
Dunn Loring Swim Club
05.2019 - 08.2020
Bachelor of Arts - Theatre
Hollins University