ANNAIS ABREU
Lake Worth,FL
Summary
Proven leader and efficient problem-solver, excelling in customer service and technical support, demonstrated at Hear USA. Expert in Microsoft Office, with a knack for enhancing operational efficiency, significantly surpassing team goals. Showcases strong communication and analytical thinking, adept at driving improvements and achieving results. Determined individual with experience in sales and customer service. Excellent in building relationships with customers and providing solutions to their needs. Adept at multitasking and working in a fast-paced environment. Proven track record of making successful outbound sales calls and achieving goals for customer satisfaction.
Overview
8
8
years of professional experience
Work History
PATIENT CARE ADVOCATE
CAREXM
10.2021
- Liaised between hospital departments to facilitate effective communication
- Resolved problems with areas such as communication and billing that could negatively impact services
- Reviewed each step of patient care and made proactive adjustments to avert issues
- Worked with patients and families to develop future and discuss care actions
- Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions
- Measured effectiveness with team and implemented recommendations for long-term improvements.
APPOINTMENT SCHEDULER
Stand Up MRI
12.2019 - 06.2021
- Scheduled follow-up calls with potential customers to gain interest in scheduling appointments
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Handled complaints and questions, and re-directed calls to other team members
- Performed research to collect and record industry data.
BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE
Hear USA
09.2016 - 12.2019
- Diagnosed and troubleshot hardware, software and network issues
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service
- Monitored system performance to identify potential issues
- Developed and implemented preventive maintenance procedures.
VISION INSURANCE SPECIALIST
Premier Eye Care
04.2013 - 09.2016
- Created detailed reports for management to track performance and sales
- Followed up on denials, late payments, extensions and other special circumstances
- Approached potential clients by using direct marketing mailings and phone contacts
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients
- Cross-sold insurance products to existing clients to reach sales targets
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Education
GED -
Strafford High School
Strafford, MO07.2023
Skills
- Customer Service
- Data Entry
- Office Supplies and Inventory
- Patient Information Management
- Time Management
- Analytical Thinking
- Leadership
- Strong Communication
- HIPPA
- Microsoft Office
- Technical Support
Timeline
PATIENT CARE ADVOCATE
CAREXM
10.2021
APPOINTMENT SCHEDULER
Stand Up MRI
12.2019 - 06.2021
BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE
Hear USA
09.2016 - 12.2019
VISION INSURANCE SPECIALIST
Premier Eye Care
04.2013 - 09.2016
GED -
Strafford High School