ANNAIS MUNOZ
Hampton,GA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Mellow Mushroom
02.2024 - Current
- Greeted every guest with a cheerful smile
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Optometric Technician
Americas Best Eyeglasses And Contacts
08.2022 - Current
- Performing high quality preliminary eye exams to ensure the best experience and vision.
- Gathering patient history to operate diagnostic equipment to assist with procedures like visual field testing and contact lens fittings.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Assisted with dilating patients or using eye medications when directed by optometrist.
Phone Operator
Atlanta Heart Associates
02.2021 - 03.2022
- Increased customer satisfaction by resolving issues professionally and efficiently.
- Made appointments for patients and confirmed them.
- Answered customer questions patiently and cheerfully to make a good first impression.
- Put callers in touch with the appropriate professional, department, or company.
- Translated for the entire team in order to meet the needs of Spanish-speaking customers.
Hostess Server
El Agave Mexican Restaurant
02.2017 - 02.2021
- Bussed tables and quickly reset them to keep the dining area looking presentable and ready for guests.
- Collaborated closely with servers to set up new tables quickly, keep track of food and kitchen availability, and ensure customer satisfaction.
- Offered genuine thanks to every guest for their patronage to top off outstanding experiences and promote loyalty.
- Took reservations and to-go orders over the phone, answered customer questions, and kept customers informed of wait times.
- Led guests to tables, presented menus, and offered specials details to promote target items.
- Worked well with the hosts, servers, and cooks to meet the needs of the guests.
- Kept an eye out for new guests at the front door and assisted servers by taking and delivering drink orders.
Education
High School Diploma -
Stockbridge High School
Stockbridge, GA01.2020
Cosmetology -
Georgia Institute of Cosmetology
Buford, GA12-2023
Skills
- Able to learn new tasks quickly well while under pressure
- Ability to multitask and work independently
- Knowledgeable in Microsoft Office products
- Bilingual - Fluent English/Spanish
- Strong work ethic
- Customer service
- Exceptional customer service
- Professional appearance
Timeline
Server/Bartender
Mellow Mushroom
02.2024 - Current
Optometric Technician
Americas Best Eyeglasses And Contacts
08.2022 - Current
Phone Operator
Atlanta Heart Associates
02.2021 - 03.2022
Hostess Server
El Agave Mexican Restaurant
02.2017 - 02.2021
High School Diploma -
Stockbridge High School
Cosmetology -
Georgia Institute of Cosmetology
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