Annais Roman Casanova
Homestead,FL
Summary
Over 7 years of fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal guest, resulting in bustling operations and ever-increasing sales volume. Motivated Server Shift Leader with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
5
5
years of professional experience
Work History
Server/Supervisor
Naked Taco The Falls
01.2023 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to guest.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Handled guest complaints in positively and offered appreciation tokens to build guest loyalty.
- Enforced compliance with uniform and personal presentation standards.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Banquet Captain
Staff 305
12.2020 - 01.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Supervised and mentored kitchen and serving staff.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Served meals to customers according to established guidelines.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Displayed enthusiasm and promoted excellent service to guest, successfully increasing referrals.
Food and Beverage Manager
Cheeca Lodge Resort And Spa
02.2019 - 03.2020
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Responsible overall operations of 8 outlets for a 235-room resort.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Education
Associate of Science - Criminal Science
National University College - Bayamon
Bayamon, PR06.2019
High School Diploma -
Somerset Academy Charter High School
Homestead, FL06.2015
Skills
- Operational Efficiency
- Master of sales techniques, direct guest to meal add-ons, specialty drinks of perceived value to increase sales
- Employee Performance Reviews
- Billing and Payment expert
- Over 7 years of trained with wine and Liquor Service
- Food Preparation and Safety
- Efficient on Toast, aloha, Ziosk
- Fully Bilingual in English and Spanish
- High-Volume Dining
- Wine Service, wine pairings
- Banquet Coordination
Timeline
Server/Supervisor
Naked Taco The Falls
01.2023 - Current
Banquet Captain
Staff 305
12.2020 - 01.2023
Food and Beverage Manager
Cheeca Lodge Resort And Spa
02.2019 - 03.2020
Associate of Science - Criminal Science
National University College - Bayamon
High School Diploma -
Somerset Academy Charter High School