annaismone galy

Professional Experience:

- Applied behavioral techniques to assess, understand, and improve individuals' behaviors, particularly in children diagnosed with autism spectrum disorder (ASD) or other developmental disorders.
- Developed and implemented personalized behavioral intervention plans (BIPs), using evidence-based ABA methods to reinforce positive behaviors and reduce maladaptive behaviors.
- Collected and analyzed data on clients' progress, adjusting therapy strategies to ensure effective outcomes in learning and behavioral development.
- Collaborated with families, educators, and other professionals to ensure a consistent approach to therapy and to empower caregivers with the skills to support clients' progress outside of sessions.
- Fostered the development of critical life skills such as communication, social interaction, and self-care, enabling clients to achieve greater independence and improved quality of life.

Medical Administrative Assistant

- Efficiently processed prescription refills, ensuring accuracy and timely communication with pharmacies to meet patient needs.
- Responded to patient inquiries with comprehensive, patient-centered care, providing clear explanations regarding medications, treatments, and general health concerns.
- Completed and electronically submitted medical records and documents, maintaining compliance with HIPAA regulations, and ensuring confidentiality.
- Accurately prepared and managed medical clearance forms, coordinating with healthcare professionals to secure necessary approvals.
- Coordinated and scheduled follow-up appointments, ensuring continuity of care and optimizing patient recovery timelines.

Account Manager , Retail Operations

- Managed comprehensive administrative duties, including processing paperwork, maintaining records, and ensuring the smooth operation of daily store activities.
- Oversaw store opening and closing procedures, ensuring proper cash handling, inventory management, and security protocols.
- Addressed and resolved customer complaints and dissatisfaction with a focus on delivering superior customer service, enhancing client retention, and fostering positive relationships.
- Collaborated with management and staff to implement strategies that improved service quality, streamlined operations, and increased customer satisfaction.

Medical Assistant

- Prepared patients for clinical examinations, ensuring proper documentation of medical history, vital signs, and presenting concerns to assist healthcare providers in accurate assessments.
- Efficiently transmitted prescription refill requests to pharmacies, as directed by healthcare professionals, ensuring accurate and timely fulfillment of patient medication needs.