Anna Joy Dadores
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Amazon Operation Services Philippines, INC.
07.2024 - Current
- Managing Multiple contact on different platforms such as Phone call, chats , and email.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Technical Support Engineer
Palm&fig
03.2022 - 05.2024
- Managing issues via Ticket Management System in ConnectWise
- Checking network connectivity issue in NCentral
- Veeam Server backup
- Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues
- Used remote access to navigate and link to customer computers
- Followed user guides and technical manuals to complete skilled repairs
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Education
Bachelor of Science - Information Technology
STI College
Puerto Princesa City 07-2023
Skills
- N-Central
- Application Installation
- Active Directory
- IT Glue
- Handling Multiple contacts
- Customer Service
Accomplishments
- SAP Business One 1 & 2 (Completed)
STI College - PPC (2021 - 2022)
References
Gaudencio Villegas , General Manager Palm&fig OPC IT services, 09690398734
Timeline
Customer Service Associate
Amazon Operation Services Philippines, INC.
07.2024 - Current
Technical Support Engineer
Palm&fig
03.2022 - 05.2024
Bachelor of Science - Information Technology
STI College