Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
Anna Joy Dadores

Anna Joy Dadores

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Amazon Operation Services Philippines, INC.
07.2024 - Current
  • Managing Multiple contact on different platforms such as Phone call, chats , and email.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Technical Support Engineer

Palm&fig
03.2022 - 05.2024
  • Managing issues via Ticket Management System in ConnectWise
  • Checking network connectivity issue in NCentral
  • Veeam Server backup
  • Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues
  • Used remote access to navigate and link to customer computers
  • Followed user guides and technical manuals to complete skilled repairs
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.

Education

Bachelor of Science - Information Technology

STI College
Puerto Princesa City
07-2023

Skills

  • N-Central
  • Application Installation
  • Active Directory
  • IT Glue
  • Handling Multiple contacts
  • Customer Service

Accomplishments

  • SAP Business One 1 & 2 (Completed)

STI College - PPC (2021 - 2022)

References

Gaudencio Villegas , General Manager Palm&fig OPC IT services, 09690398734



Timeline

Customer Service Associate

Amazon Operation Services Philippines, INC.
07.2024 - Current

Technical Support Engineer

Palm&fig
03.2022 - 05.2024

Bachelor of Science - Information Technology

STI College
Anna Joy Dadores