Anna Joy Luckett

Led outreach initiatives to increase WIC enrollment, managing social media, newsletters, events, direct mail campaigns, and the design and procurement of outreach materials. Oversaw all graphic design for the program and developed streamlined processes to boost enrollment through Medicaid and DPA rolls. Directed the production of radio and television commercials to promote program awareness and engagement. I was also required to contribute to the grant writing process, report to the state and assembly, as well as trach and manage various revenue streams. Also, facilitated group sessions addressing a wide range of topics related to nutrition and wellness, promoting informed decision-making among participants.

Certified WIC program participants, delivering individualized nutrition and breastfeeding education with tailored resources. Collaborated with other professionals to ensure seamless support for families, including mental health providers, educators, and social workers. Supported families in crisis situations, offering immediate assistance and resources to help them regain stability. designed and implemented statewide training programs to enhance the knowledge and skills of fellow nutritionists. I was also required to contribute the the grant writing process, report to the state and assembly, as well as track and manage various revenue streams. Developed trust among family members by maintaining confidentiality and demonstrating genuine care for their wellbeing. Promoted a positive work environment by fostering strong relationships with colleagues and collaborating effectively on shared projects.

In this roll, I was responsible for verifying identity, income, and residency of potential WIC participants, often using the Medicaid Portal and VacTrak to confirm eligibility. Assisted in streamlining processes for improved efficiency and reduced waiting times. Provided exceptional support to clients, addressing inquiries and resolving issues promptly. Successfully managed a high volume of customer interactions, providing prompt and accurate assistance while maintaining a friendly demeanor, despite frequently working with participants who were anxious, upset, or unsure of the process. I prioritized clear communication and empathy to ensure each individual felt heard and supported throughout their experience.

In this role, I was responsible for managing website maintenance, designing weekly PowerPoint presentations and graphic materials, producing monthly newsletters, preparing finiancial reports, overseeing budget tracking and financial monitoring, coordinating procurement activities, maintaining attendance and membership record, handling multi-line phone systems, managing print operations, and processing building maintenance and reservation requests. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Enhanced classroom management by establishing clear expectations, rules, and routines. Built positive relationships with students and families for safe, trusted learning support. Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment. Implemented differentiated instruction strategies to meet the diverse learning needs of all students. Promoted learning through play with engaging activities, games and lessons. Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student. Improved student reading skills by implementing phonics-based instruction and guided reading activities. Developed strong relationships with families to address any concerns or issues impacting student success. Recognized children's physical, emotional and social needs for personalized support. Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.

Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively. Developed weekly lesson plans and activities to engage children and promote learning. Maintained organized, fun and interactive classroom to help children feel safe. Sanitized toys and play equipment each day to maintain safety and cleanliness. Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners. Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom. Established positive communication with parents in daily conversation and formal conferences. Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.

Collected documentation such as witness statements, video recordings and photographs to support case findings. Stayed in open communication with supervisors to maintain operational safety and submit timely reports. Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner. Produced professional reports outlining findings of cases, expenses incurred and any important incidents. Staked out locations to locate individuals and gather evidence of unlawful activities. Investigated individuals claiming disability to identify and document fraud. Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings. Conducted mobile and stationary surveillance on subjects of disability and adultery investigations. Travel included the entire Southeastern US. I was the first within the company to leverage internet research as a tool for locating individuals, developing a standardized protocol for online investigations. I utilized all available resources to successfully track subjects and support claim verification efforts.

Facilitated team-building activities among residential staff members that fostered strong working relationships. Implemented sustainable practices within the residence hall operations resulting in reduced environmental impact. Served as a liaison between students, parents, faculty members, administrators to address concerns or issues related to the residence hall experience efficiently. Promoted a positive and healthy living environment by enforcing residence hall policies, addressing violations promptly and fairly. Evaluated staff performance regularly through observations and constructive feedback sessions, fostering continuous improvement in service quality standards. Partnered with academic support services to facilitate tutoring sessions and study groups within the residence hall, enhancing overall academic performance. Enhanced resident satisfaction by implementing engaging and inclusive community-building programs. Reduced conflict incidents by providing effective mediation and conflict resolution strategies for residents. Contributed to the overall success of the housing department by collaborating with colleagues on various initiatives and sharing best practices. Managed crisis situations effectively by following established protocols and maintaining open communication channels with relevant stakeholders. Optimized use of resources by carefully managing budgets allocated for residence hall operations and programming needs. Organized successful events and programming that promoted wellness, mental health awareness, and stress management techniques for residents. Mentored Resident Assistants in their professional development, providing regular feedback on their performance. Increased safety awareness with regular educational workshops and safety protocol enforcement. Collaborated with facilities management teams to address maintenance concerns promptly, ensuring a comfortable living environment for residents. Enforced policies and safety standards through building and room rounds. Provided crisis management and intervention during emergency situations. Solved grievances and complaints by collaborating with residents. Conducted daily welfare checks and coordinated with facility staff to meet resident needs.

I began my tenure as a File Clerk, but was quickly promoted to Receptionist. In this role, I greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Confirmed appointments, communicated with clients, and updated client records. I coordinated provider and patient scheduling, processing payments, and preparing invoices and mailings. I managed a multi-line phone system, scheduled procedures, and handled insurance verification for commercial insurance, Medicaid, and Medicare. Additionally, I provided administrative and personal assistant support to the physician, ensuring efficient office operation and high-quality patient service.