Anna Julia Duarte

Summary

Motivated high school student experienced in serving others. Has proven customer service, organization, life-saving, and communication skills. Familiar with best practices for serving and willing to learn.

Overview

4

years of professional experience

4

years of post-secondary education

Work History

Cashier/Food Runner

Waterside Market

Tisbury, United States

02.2023 - Current

Greeted customers entering the store and responded promptly to customer needs.
Performed cash, card and check transactions to complete customer purchases.
Responded promptly to requests for assistance, spills and customer inquiries.
Worked with floor team and managers to meet wide range of customer needs.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Maintained current knowledge of store promotions and highlighted sales to customers.
Learned duties for various positions and provided backup at key times.
Used POS system to enter orders, process payments and issue receipts.
Upsold additional products and services to customers, increasing revenue.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items, and join reward programs.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card, and check transactions to complete customer purchases.
Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Tallied cash drawer at beginning and end of each work shift.
Built relationships with customers to encourage repeat business.
Checked personal identifications during alcohol and tobacco sales.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Answered questions about store policies and addressed customer concerns.

House Cleaner, Driver

Perfect Cleaning Company

Tisbury, Massachusetts

06.2021 - 08.2023

Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Coordinated efficient routes to avoid delays and optimize schedules.
Delivered quality customer service to address urgent needs and cleaning requests.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Operated industrial washing machines and dishwashers to clean linens and dishware.
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Followed all relevant traffic laws and safety regulations.
Adhered to professional house cleaning checklist.
Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Dusted picture frames and wall hangings with cloth.
Emptied trashcans and transported waste to collection areas.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Kept detailed mileage and fuel reports to track overall fuel costs.

Food Runner, Host, Busser

Offshore Ale Co.

Oak Bluffs, MA

03.2023 - 06.2023

Maintained speed of service for food orders while minimizing errors and complaints.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Delivered correct food items to tables according to order documentation.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Monitored seating area and checked restrooms regularly to keep spotless.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Cultivated warm relationships with regular customers.
Cleared tables immediately after guests left in preparation for next party.
Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Organized and replenished supplies at food stations to optimize team performance.
Worked well in diverse team settings by partnering with others to complete tasks.
Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Operated cash register and processed payments from customers.
Cleaned and sanitized food preparation and serving areas.
Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Answered customer questions about hours, seating, and menu information.
Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
Kept detailed knowledge of and followed all food safety guidelines.
Reset and cleaned tables quickly to prepare for new customers.
Responded to customer complaints and inquiries promptly, finding swift resolutions.
Monitored food temperatures and kept records of all food items.
Greeted customers and provided outstanding customer service.
Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
Restocked food supplies in kitchen and organized storage areas.
Collaborated well with other food runners to deliver orders accurately.

Lifeguard

West Tisbury Lambert's Cove

West Tisbury, MA

06.2022 - 08.2022

Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
Prevented public from accessing water during rip tides, strong undertow or presence of animals such as sharks and jellyfish swarms.
Shared tips with patrons on swimming techniques and strength training.
Conducted patrols to identify and help those in need of immediate care and assistance.
Provided instruction and assistance to patrons on proper use of recreational equipment.
Attentively monitored swimmers to identify distress.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Observed recreational users to detect safety concerns and prevent ongoing violations.
Earned Water Safety Instructor certification and managed beachfront safety.
Entered water immediately to pull struggling swimmers to safety.
Scanned main areas to monitor for any safety risks.
Simulated rescue conditions regularly with team members to maintain water rescue proficiency.
Secured facilities against access and damage during severe weather conditions and closures.
Observed swimmers to quickly detect signs of distress and dangerous animal activity.
Maintained professional, neat and safe swimming area with regular attention to trash and chair arrangements.
Verified first aid supplies each day to effectively handle any emergency.
Set up and broke down equipment, umbrellas, and chairs.
Promoted guest satisfaction by offering exceptional support and helping with location or facility questions.

Cashier, Barrista

Black Dog Cafe

Tisbury, Massachusetts

10.2019 - 03.2020

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained regular and consistent attendance and punctuality.
Restocked and organized merchandise in front lanes.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Stocked, tagged and displayed merchandise as required.
Upsold additional products and services to customers, increasing revenue.
Tallied cash drawer at beginning and end of each work shift.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Built relationships with customers to encourage repeat business.
Greeted customers entering store and responded promptly to customer needs.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Operated espresso machines and commercial coffee brewers to create beverages.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Recommended products based on solid understanding of individual customer needs and preferences.
Helped customers complete purchases, locate items, and join reward programs.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Controlled line and crowd with quick, efficient service.
Addressed customer needs and made product recommendations to increase sales.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

High School Diploma -

Martha's Vineyard Regional High School, Oak Bluffs, MA

08.2019 - 06.2023

Skills

Hard worker

Problem solving

Communication

Teamwork

Flexibility

Emotional Intelligence

Organization

Responsibility

Patience

Time Management Skills

Cash Register Operation

Cleaning and sanitizing

Basic math skills

Order taking

Cash register systems

Money handling

Clubs/Community Service/Awards/Honors

Interact Club - Completing community service work around the island at the food pantry, clothing drives, fundraising events, and working with the MV Rotary Club
Grassroots Club - Organize clothing and food drives, take an annual trip to Boston to volunteer at a homeless shelter, promote community service and building through the school
Electronics Disposal Day - Empty cars and trucks full of old electronics and fill containers, along with smashing some of them such as computers and TVs
Senior Tech Time - Helping and teaching seniors how to use new tech such as their phones, iPads, laptops, etc.
Food Pantry - Helping organize food and necessary resources for people in need
Helping the Venezuelans (immigrants sent Here from Florida) - organize food/lunch area, donate clothes, play with the adults and kids, translating
Interact Club Bake Sale - bake and sell goodies and treats outside of a store for Everytown (all money and donations go to Everytown)
Excellence Award in Math Honors Algebra 1
Excellence Award in Math Honors Algebra 2
National Honors Society

Timeline

Food Runner, Host, Busser - Offshore Ale Co.

03.2023 - 06.2023

Cashier/Food Runner - Waterside Market

02.2023 - Current

Lifeguard - West Tisbury Lambert's Cove

06.2022 - 08.2022

House Cleaner, Driver - Perfect Cleaning Company

06.2021 - 08.2023

Cashier, Barrista - Black Dog Cafe