Annaka Coleman
Ambridge,PA
Summary
Proven to enhance operational efficiency and customer satisfaction, my tenure at Amazon showcases my ability to exceed productivity goals and maintain high standards of cleanliness and organization. With expertise in cash handling and a commitment to professionalism, I excel in fast-paced environments, demonstrating exceptional multitasking and customer service skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Counter Service Pizza Maker
Vocelli Pizza
05.2023 - 11.2023
- Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
- Streamlined order fulfillment by effectively managing multiple tasks such as dough preparation, topping assembly, and oven monitoring.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Took and processed over customer orders.
- Maintained a professional appearance and adhered to strict hygiene standards while handling food items.
- Reduced order errors through effective communication between front-of-house staff and kitchen personnel.
- Collaborated with team members to complete orders quickly, resulting in shorter wait times for customers.
- Trained new employees on best practices in pizza making, fostering an atmosphere of teamwork within the workplace.
- Used cash register to perform multiple cash, credit and debit transactions per day.
- Ensured food safety by following established guidelines for cooking temperatures and storage practices.
- Contributed to increased sales through upselling additional items like side dishes or beverages during the ordering process.
- Demonstrated expertise in operating specialized equipment such as commercial ovens or dough mixers without compromising safety procedures.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Performed preventive and regular maintenance on ovens, grills, stoves and hot plates.
- Delivered consistent results with proper portioning of ingredients to ensure quality taste and reduced food waste.
- Continuously improved efficiency by staying up-to-date on new techniques in pizza making and industry trends.
- Accurately operated cash register to process customer payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Sales Associate
Long John Silvers
10.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Warehouse Picker
Amazon
10.2020 - 01.2021
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Completed cycle counts and monthly inventory.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for process improvements.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
Education
High School Diploma -
Cleveland Heights High School
University Heights, OH06.2019
Skills
Customer Service
Efficient multitasking
Cleaning and sanitation
Reliability and punctuality
Opening and closing duties
Retail experience
Cash counting
Patience and Tolerance
Professionalism and Ethics
Cash Handling
Reading
I am currently invested in romance and mystery novels. Carola Lovering's "Too Good To Be True" involves a love triangle that involves secrecy & hidden ulterior motives. Forbidden affairs around every corner and a "gray area" portraying what is right and wrong in the life of forbidden romance.
Timeline
Counter Service Pizza Maker
Vocelli Pizza
05.2023 - 11.2023
Sales Associate
Long John Silvers
10.2022 - 04.2023
Warehouse Picker
Amazon
10.2020 - 01.2021
High School Diploma -
Cleveland Heights High School