Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Anna Karenina Santos

Moncks Corner,South Carolina

Summary

I am a dynamic and results-oriented store leader with over 12 years of management experience, driving sales, enhancing customer satisfaction, and leading high-performing teams. I am knowledgeable and skilled in many facets of retail operations from training and development, visual merchandising, to inventory management. I have experience in both luxury and outlet retail settings. I want to leverage my expertise in retail operations, team leadership, and customer service to contribute to the success and growth of my future team. Relocating to Charlotte, NC mid to late August.

Overview

18
18
years of professional experience

Work History

Assistant Store Manager

Tory Burch
North Charleston, South Carolina
04.2022 - Current
  • Served as a leadership partner to the General Manager, facilitating the management of an 11-member team generating over $3 Mil in sales volume. Collaborated closely with GM to supervise store performance, optimize sales revenue, and uphold company standards.
  • Managed day-to-day operations including opening and closing procedures, assigning tasks, motivating team members and providing coaching and feedback to achieve sales targets, and ensuring high levels of customer satisfaction.
  • Ensured timely resolution of customer concerns and proactively handled any arising issues during business hours.
  • Developed and maintained team's selling and service skills, using daily coaching, feedback, and multiple training sessions throughout the month
  • Executed weekly promotional changes
  • Assigned DOR of Visual Merchandising, executing monthly floorset directives and creating monthly store maps. Ensured timely release of new products while maintaining company visual standards.
  • Contributed to the efficient handling of shipments and customer order fulfillment by providing support to the Back of House team.
  • Prepared and organized biannual company inventory events, ensuring successful execution.

Associate Store Manager

Tommy Hilfiger, PVH Corp.
Tamuning, Guam
11.2019 - 09.2021
  • Supported General Manager in overseeing a workforce of over 150 associates and 8 managers, consistently generating annual sales volume of up to $40 Million.
  • Assigned DOR of Human Resource Management and oversaw all aspects of recruiting, hiring, training, and developing sales associate.
  • Oversaw scheduling and payroll
  • Managed day to day store operations including opening and closing procedures, cash handling, resolving customer issues, providing feedback and ensuring customer satisfaction
  • Assisted and filled in as Warehouse Manager during their absence.
  • Provided daily support on sales floor and assisted merchandising managers with floor sets, visual directives, and product replenishment.

Assistant Store Manager

Tommy Hilfiger
Tamaning, GU
07.2017 - 11.2019
  • Assisted General Manager and Associate Store Managers in leading a store of 150+ associates and helped generate annual sales of up to $40 million.
  • Responsible for optimizing sales in the Accessories department by managing inventory replenishment, visual merchandising, and leading floorset changes.
  • Managed day to day store operations including opening and closing procedures, cash handling, resolving customer issues, providing feedback and ensuring customer satisfaction
  • Boosted performance of sales associates and sales leads through personalized coaching and development initiatives.

Assistant Store Manager

Calvin Klein, PVH Corp.
Tamuning, Guam
03.2013 - 07.2017
  • Assisted in Store Manager in leading a store of 20 sales associates and helped generate sales volume of up to $6 Mil annually.
  • Managed day to day store operations including opening and closing procedures, cash handling, resolving customer issues, providing feedback and ensuring customer satisfaction
  • Assisted with recruiting, hiring, training, and developing sales associates.
  • Assisted with visual merchandising and floorset directives.
  • Oversaw shipping and receiving of merchandise as well as organizing stock room

Stock Lead

Calvin Klein
Tamuning , GU
11.2012 - 03.2013
  • Received and organized shipments in a timely and efficient manner.
  • Managed stock room operations effectively
  • Replenished merchandise and ensured optimal inventory levels on sales floor
  • Researched and reported inventory discrepancies to management team
  • Assisted selling floor during peak times

Sales Associate

Bottega Veneta, Gucci Group
Tumon, Guam
08.2006 - 07.2011
  • Practiced excellent customer service and selling skills
  • Conducted cashier and stock duties
  • Maintained visual and merchandising standards.

Education

Some College (No Degree) - Psychology

University Of Guam
Guam

Skills

  • Customer Service
  • Hiring,Training and Development
  • Coaching and Feedback
  • Conflict Resolution
  • Visual Merchandising
  • Inventory Management
  • Loss Prevention and Shrinkage Improvement
  • MS Word, Excel, Powerpoint, Outlook and Teams
  • Scheduling and Payroll Management
  • Storeforce
  • Point of Sale Systems
  • SAP
  • Workday
  • Able to lift up to 50 lbs and stand for extended periods of time

References

  • Tonya Lloyd, Tory Burch, North Charleston, South Carolina 843-529-0627
  • Deanna Crisostomo, Tommy Hilfiger, Tamuning, Guam 808-562-0969
  • Joyce Padua, Calvin Klein, Tamuning, Guam, (671) 472-8210
  • Mary Maligsay, Calvin Klein,Tamuning, Guam, (671) 787-6533

Languages

English
Native/ Bilingual
Tagalog
Native/ Bilingual

Timeline

Assistant Store Manager

Tory Burch
04.2022 - Current

Associate Store Manager

Tommy Hilfiger, PVH Corp.
11.2019 - 09.2021

Assistant Store Manager

Tommy Hilfiger
07.2017 - 11.2019

Assistant Store Manager

Calvin Klein, PVH Corp.
03.2013 - 07.2017

Stock Lead

Calvin Klein
11.2012 - 03.2013

Sales Associate

Bottega Veneta, Gucci Group
08.2006 - 07.2011

Some College (No Degree) - Psychology

University Of Guam

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Anna Karenina Santos