Anna Karina Sangermano
Hollywood,FL
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Bank Of America
02.2015 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Helped clients meet financial needs such as home loans, car loans, and auto loans.
Education
Certificate - BLS/ EMT/ CPR Certificate
American Medical Academy
Miami, FL07.2023
High School Diploma -
G Holmes Braddock
Miami07.2015
Skills
- Fluently speaks 3 languages;
- Loan Disbursement
- Understanding Customer Needs
-english, italian, spanish
- Data Profiling
- Complex Problem-Solving
- Investment Accounting
Timeline
Client Service Representative
Bank Of America
02.2015 - 05.2020
Certificate - BLS/ EMT/ CPR Certificate
American Medical Academy
High School Diploma -
G Holmes Braddock
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