Anna Kate Crane

• Cultivated lasting client relationships through effective issue resolution and communication skills.
• Resolved escalated customer issues promptly while preserving positive rapport.
• Analyzed customer feedback to identify improvement opportunities in service processes.
• Implemented strategies that enhanced operational efficiency within the department.
• Collaborated with cross-functional teams to optimize customer experience-related processes.
• Coordinated with vendors and suppliers to ensure successful delivery of products and services.
• Provided leadership and mentoring to new employees on various company programs.
• Formed strategic partnerships with clients to strengthen business relationships.

• Drove 65.89% increase in annualized revenue, reaching $2,568,000 in 2023.
• Spearheaded transition from primarily spot business to 66.54% contractual volume, achieving 12.43% GP.
• Led initiative boosting annualized load count by 107.94%, totaling 1,572 in 2023.
• On track to exceed personal revenue target by 28.40% through strategic measures.
• Directed pricing analysis for customer spotboard activities, ensuring competitive pricing strategies.

• Customer Relationship Fortification: Cultivated and strengthened enduring relationships with key accounts, ensuring a thorough understanding of client logistics needs, and delivering tailored solutions that enhanced satisfaction and retention rates.
• Operational Efficiency Enhancement: Collaborated with cross-functional teams to streamline operational processes, achieving a notable reduction in order fulfillment times, and contributing to a 15% improvement in overall operational efficiency.
• Revenue Growth and Retention: Successfully expanded account portfolios by identifying and capitalizing on upsell and cross-sell opportunities, resulting in a 20% increase in revenue from existing accounts over the fiscal year.

• Lead Generation and Prospecting: Utilized Apollo, HubSpot CRM, and LinkedIn Sales Navigator to generate 150+ qualified leads monthly and conduct 50+ daily outbound activities, achieving a 120% lead generation target.
• Appointment Setting and Qualification: Scheduled 30+ monthly appointments for senior Business Development Representatives with a 20% conversion rate and ensured a 30% progression rate of qualified leads through detailed assessments
• Campaigns and Outreach: Developed personalized email campaigns with a 15% open rate and conducted targeted LinkedIn outreach, connecting with 200+ prospects and achieving a 10% engagement rate.
• Collaboration and CRM Management: Collaborated for smooth lead handover, contributing to a 15% increase in sales opportunities, and maintained accurate records in HubSpot CRM for efficient tracking and follow-up.

• Collaborated with cross-functional logistics and sales teams to refine load planning, resulting in a 10% increase in customer satisfaction levels

• Orestrated daily dispatch of & trucks, optimizing delivery efficiency and managed a diverse roster of 8-10 drivers, maintaining open lines of communication and swiftly addressing arising issues
• Fleet consisted of 50% Teams and 50% Owner-Operators.
• Facilitated solo drivers in achieving a notable average weekly revenue of $15k through meticulous route planning and assignment distribution.
• Enabled team drivers to surpass revenue expectations, realizing an average of $22k weekly, by maximizing load capacities and optimizing coordination.