Annakathryn Shelton
Tallahassee,FL
Summary
Committed and hardworking, with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
Cake Decorator/ Cashier
Great American Cookies
10.2022 - 08.2023
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
Bakery Worker
Target
08.2021 - 10.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Increased sales with effective product promotions and attractive displays.
- Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
Server
McAlister's Deli
01.2021 - 06.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hostess
Texas Roadhouse
11.2017 - 03.2018
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Bachelor of Arts - Fashion Merchandising
Florida State University
Tallahassee, FL05.2027
High School Diploma -
Deer Creek High School
Edmond, OK05.2020
Skills
- Customer Service
- Food handling safety
- Design Techniques
- Food Running
- Menu Memorization
- High-volume dining
- Cash Handling
- Cake decorating
- Team Collaboration
Certification
Timeline
Cake Decorator/ Cashier
Great American Cookies
10.2022 - 08.2023
Bakery Worker
Target
08.2021 - 10.2022
Server
McAlister's Deli
01.2021 - 06.2021
Hostess
Texas Roadhouse
11.2017 - 03.2018
Bachelor of Arts - Fashion Merchandising
Florida State University
High School Diploma -
Deer Creek High School
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