ANNAKAY COHALLJOSEPH
Lauderhill,USA
Summary
Patient-oriented Licensed Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Knowledgeable licensed pharmacy team member with advanced abilities in order processing, medication packaging, and merchandising. Works quickly to correct mistakes and resolve problems. Collaborative and hardworking with quality-driven nature.
Overview
6
6
years of professional experience
Work History
Registered Pharmacy Technician
Walgreens
05.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system
- Provided customer service to patients by answering questions about medications and health-related topics
- Managed filing of prescriptions, both electronically and manually
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review
- Verified accuracy of medication labels before they were dispensed to customers
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations
- Received payment from customers and processed credit card transactions when necessary
- Resolved customer complaints in a timely manner while maintaining professionalism at all times
- Checked expiration dates on medications to ensure that only unexpired products were dispensed
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty
- Organized work areas so that everything was easily accessible when needed
- Reported prescription errors to pharmacists in line with company policies and procedures
- Adhered to company policy regarding good faith dispensing during prescription dispensing activities
- Filled prescriptions by retrieving, counting and dispensing pharmaceuticals
- Completed retail pharmacy sales on assigned cash register
- Helped pharmacy department with inventory processes to provide smooth customer experiences
- Utilized pharmacy systems to enter patient and drug information
- Made telephone calls to physicians, customers and insurance providers
- Implemented medication disposal programs to comply with safety regulations
- Ensured compliance with federal, state, and local pharmacy laws, regulations, and policies
- Mentored new pharmacy technicians, sharing knowledge of best practices and operational procedures
- Processed insurance claims and addressed customer billing inquiries
- Educated customers on pharmacy loyalty programs and promotions to enhance service experience
- Maintained up-to-date knowledge of new medications, health products, and technology in the field
- Managed incoming calls, providing information and redirecting queries as necessary
- Maintained clean and organized pharmacy workspace to ensure safety and efficiency
- Counseled patients on proper medication usage and potential side effects
- Dispensed prescription medication accurately under pharmacist supervision
- Utilized pharmacy management software for patient record keeping and prescription processing
- Assisted customers with over-the-counter medication selection based on symptoms
- Verified customer information with prescription label
- Used electronic system to access prescription information
- Labeled, stocked and inventoried incoming merchandise
- Reduced risks by cleaning and sterilizing surfaces and equipment to protect staff and customers
- Answered customer questions and provided superior service in retail pharmacy environments
- Counted and packaged medication to fulfill patient prescriptions
- Worked with insurance company personnel to obtain authorizations or address denials
- Reviewed insurance coverage and copayment amount to accurately calculate customer prescription costs
- Entered customer, prescription and insurance data into company database
- Safeguarded customer privacy through strict compliance with HIPAA protocols
- Calculated copayments and collected from customers to meet insurance requirements
- Prevented errors and maintained data security by reviewing and verifying written and digital prescriptions
- Shadowed pharmacist to gain new understanding of industry best practices
- Operated company POS system to process payment transactions
Assistant General Manager
Extended Stay America
01.2019 - 07.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Sales Associate
City Furniture
10.2018 - 01.2019
- Encouraged customers to make additional purchases and suggested relevant items
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Enticed customers with sales and promotions to boost sales
- Introduced promotions and sale opportunities, enticing customers
- Cultivated relationships with new and existing customers to drive sales
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Demonstrated product features and capabilities to potential buyers
- Assisted with training and mentoring new team members
- Used product knowledge for handling objections
Mail Carrier
United States Postal Service
10.2018 - 01.2019
- Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
Prepared Foods Team Member
Wholefoods Market
10.2018 - 10.2018
- Encouraged market purchases by recommending items based on customer preferences
- Stocked hot and cold cases by retrieving proper foods from kitchen and refrigerators
- Provided customers with samples to inform purchasing decisions
- Supported rotation schedule consistency organization with completion of spoilage and sweep worksheets
- Followed established sanitation procedures for protecting customers and reflecting organizational standards
- Wrapped and sealed completed orders to fulfill customer delivery expectations
- Prioritized presentability by organizing food into appealing visual displays
- Verified freshness by checking in-stock product dates before food preparation
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware
- Used product knowledge for handling objections
Education
Bachelor of Science - Nursing
Union County College
Cranford, NJBachelor of Science - Anesthesia
City College
Fort Lauderdale, FLDoctor of Nursing Science (D.N.Sc.) - Nursing
Miami Dade College
Miami, FLSkills
- Active Listening
- Speaking
- Customer And Personal Service
- Social Perceptiveness
- Time Management
- Sales Expertise
- Multitasking
- Medication Dispensing
- Insurance Billing
- Prescription Filling
- Insurance Verification
- Problem-Solving Skills
- Patient Education and Counseling
- Resolving Customer Issues
- Team Collaboration
- Pharmacy Operations
- Processing Payments
- Supporting Pharmacy Operations
- OTC Recommendations
- Proper labeling
- Fill orders
- Mathematical Aptitude
- Product Knowledge
- Detail-Oriented
- Medication Packaging
- Pharmaceutical Calculations
- Teamwork and Collaboration
- Creative Thinking
- Quality Assurance
- Labeling Accuracy
- Health Insurance Policies
- Safe Chemical Handling
- Patient Record Maintenance
- Dosage Calculation
- Problem-Solving
- Customer Identification Checks
- Excellent Communication
- Billing Procedures
- FDA and HIPAA compliance
- Interpersonal Skills
- Serve customers
- Restock shelves
- Customer Confidentiality
- Attention to Detail
- Cash Register Operations
- Professional Demeanor
- Prescription Refill Fulfillment
Timeline
Registered Pharmacy Technician
Walgreens
05.2023 - Current
Assistant General Manager
Extended Stay America
01.2019 - 07.2021
Mail Carrier
United States Postal Service
10.2018 - 01.2019
Sales Associate
City Furniture
10.2018 - 01.2019
Prepared Foods Team Member
Wholefoods Market
10.2018 - 10.2018
Bachelor of Science - Anesthesia
City College
Doctor of Nursing Science (D.N.Sc.) - Nursing
Miami Dade College
Bachelor of Science - Nursing
Union County College