Anna (Kay) Strickland
Moncks Corner,SC
Summary
Resourceful worker with a knack for enhancing productivity and streamlining workflows. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to lead teams effectively and meet deadlines.
Overview
6
6
years of professional experience
Work History
Managing Editor
The Palmetto Free Press
North Charleston, South Carolina
08.2024 - Current
- Managed a staff of writers and aided the Editor in Chief in the process of editing and publishing articles to the website.
- Organized spreadsheets of sources, staffing information, and digital photos, documents, and other sensitive information.
- Managed publishing schedules, editorial calendars and pitch workflows.
- Researched topics related to upcoming stories or articles.
- Collaborated with project managers to update on status and meet deadlines.
- Reviewed and edited content for accuracy, clarity, and consistency with established style guidelines.
- Supervised a team of writers, providing feedback and guidance to improve quality.
- Wrote stories, articles, or newsletters for publication.
- Supervised staff by checking in regularly to offer guidance.
Brand Ambassador
American Eagle Outfitters, Inc
North Charleston, South Carolina
01.2024 - Current
- Provided customer service support during promotional events or when needed.
- Collected, filled, processed, and shipped out online orders.
- Recovered the floor and stockroom as needed.
- Sold American Eagle's Real Rewards system and credit card to customers.
- Increased sales and brand awareness through face-to-face marketing.
Sales Associate
Carters Oshkosh
North Charleston, South Carolina
06.2022 - 01.2024
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Prepared merchandise for purchase.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Engaged customers in friendly, professional dialogue to determine needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled customer complaints in a professional manner.
- Computed purchases and received and processed cash or credit payment.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
Assistant Manager
Carters Oshkosh
North Charleston, SC
04.2023 - 09.2023
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Created and managed budgets for travel, training, and team-building activities.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Maintained up-to-date knowledge of company products and services.
Barista
Starbucks
North Charleston, South Carolina
04.2021 - 04.2022
- Placed orders with suppliers for delivery of products required for daily operations.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed cash register and processed transactions with accuracy and integrity.
- Prepared and served hot or cold beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Restocked product displays based on demand and projected sales.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Customer Service Lead
Carters Oshkosh
North Charleston, SC
10.2018 - 06.2021
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Implemented company processes to effectively resolve customer service issues.
- Identified opportunities to increase sales through cross-selling products or services.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Excelled in exceeding daily credit card application goals.
Education
Associate of Arts - English
Horry-Georgetown Technical College
Conway, SC05-2020
Skills
- Strong attention to detail
- Leadership and task delegation
- Deadline driven
- Planning and coordination
- Staff leadership and supervision
- Workflow coordination
- Team collaboration
- Staff development
- Editorial oversight
- Proofreading
- Work scheduling
- Creative direction
Timeline
Managing Editor
The Palmetto Free Press
08.2024 - Current
Brand Ambassador
American Eagle Outfitters, Inc
01.2024 - Current
Assistant Manager
Carters Oshkosh
04.2023 - 09.2023
Sales Associate
Carters Oshkosh
06.2022 - 01.2024
Barista
Starbucks
04.2021 - 04.2022
Customer Service Lead
Carters Oshkosh
10.2018 - 06.2021
Associate of Arts - English
Horry-Georgetown Technical College