Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Annakay Whylie

Bronx,NY

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Costco Wholesale Corp
12.2021 - Current
  • Managed daily administrative tasks, ensuring efficient office operations and support for team members.
  • Assisted with onboarding new employees, facilitating training sessions and resource distribution.
  • Implemented office procedures that increased overall efficiency while reducing operational redundancies.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Front End Cashier

Costco Wholesale Corp
01.2014 - 12.2021
  • Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
  • Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
  • Trained new cashiers on operational procedures and best practices for efficient service delivery.
  • Implemented improvements to checkout processes, reducing wait times for customers during peak hours.
  • Maintained cleanliness and organization of the front-end area, enhancing overall customer experience.

Food Service Worker

Costco Wholesale Corp
07.2012 - 01.2014
  • Conducted regular quality control checks on food items to maintain high standards of freshness and presentation.
  • Resolved customer complaints promptly, enhancing overall dining experience and satisfaction ratings.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.

Supervisor of Operations

Century 21 Department Store
07.2012 - 09.2012
  • Oversaw daily operations to ensure efficiency and compliance with organizational standards.
  • Developed and implemented process improvements that enhanced workflow and productivity.
  • Trained and mentored team members, fostering a culture of continuous improvement and collaboration.
  • Implemented inventory management systems to reduce waste and improve stock accuracy.
  • Led safety audits, enhancing workplace safety protocols and reducing incidents across operations.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.

Education

Business Administration

DeVry College of New York
New York, NY
06-2016

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Clerical support
  • Customer relations
  • Recordkeeping
  • Bookkeeping

Languages

Spanish
Professional Working

Timeline

Administrative Assistant

Costco Wholesale Corp
12.2021 - Current

Front End Cashier

Costco Wholesale Corp
01.2014 - 12.2021

Food Service Worker

Costco Wholesale Corp
07.2012 - 01.2014

Supervisor of Operations

Century 21 Department Store
07.2012 - 09.2012

Business Administration

DeVry College of New York

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