Annalee Hawkins
Bluffdale,UT
Summary
Proven track record in title processing and maintaining accuracy, honed over years with companies like Porsche Salt Lake City. Skilled in notary public duties, I excel in streamlining operations and enhancing customer satisfaction. My adept problem-solving abilities and precision in handling confidential information have significantly contributed to operational excellence, demonstrating a commitment to results and efficiency.
Overview
25
25
years of professional experience
Work History
Title Clerk
Porsche Salt Lake City
07.2023 - 06.2024
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Expedited title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Received and processed paperwork for titles, new license plates, and renewals.
- Assisted customers with complex title issues, providing guidance and support throughout resolution process.
- Calculated and remitted state sales tax, service, and other charges.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Examined and verified 80 titles monthly.
- Entered title and vehicle information into database.
Ancillary Specialist
Volkswagen Southtowne
11.2020 - 07.2023
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Built and managed relationships with key clients and partners to drive growth.
- In the last 15 years, I have worked on and off for VW Southtowne, filing in where they needed help in the accounting office. Reconcile schedules, monthly reports, submitted all ancillaries and verified schedule matches, typed checks to appropriate entities and various other tasks that were asked.
Stay at Home Mom
Self-employeed
01.2010 - 11.2020
- After I had my first child in 2008, I worked as a medical transcriptionist at home and then when my second was on the way, I became a stay at home mom.
Medical Transcriptionist
Chantel Searle
01.2009 - 09.2010
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
Warranty Clerk
Volkswagen Southtowne
04.2003 - 08.2007
- Streamlined warranty claim procedures for increased efficiency and reduced turnaround times.
- Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
- Decreased instances of fraudulent claims through meticulous verification processes and careful attention to detail.
- Conducted thorough investigations into denied claims, identifying errors and resubmitting as necessary.
- Developed strong relationships with vendors, facilitating smoother interactions during the claim process.
- Played an integral role in improving the organization''s reputation through diligent work ethic, a commitment to excellence in handling customer concerns, and effective problem-solving abilities.
- Collaborated with service technicians to diagnose issues and determine eligibility for warranty coverage.
- Generated, posted and attached information to claim files.
- Processed and recorded new policies and claims.
Bookkeeper
Jerry Seiner Buick GMC
05.1999 - 04.2003
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
Medical Transcription Certificate - Medical Transcription
LDS Business College
Salt Lake City, UT05.2007
Associate of Applied Science - Generals
Salt Lake Community College
Salt Lake City, UT05.2005
Skills
- Title processing
- Accuracy and Precision
- Notary Public
- Problem solving
- Deadline Management
- Documentation Review
- Research and analysis
- Records coordination
Timeline
Title Clerk
Porsche Salt Lake City
07.2023 - 06.2024
Ancillary Specialist
Volkswagen Southtowne
11.2020 - 07.2023
Stay at Home Mom
Self-employeed
01.2010 - 11.2020
Medical Transcriptionist
Chantel Searle
01.2009 - 09.2010
Warranty Clerk
Volkswagen Southtowne
04.2003 - 08.2007
Bookkeeper
Jerry Seiner Buick GMC
05.1999 - 04.2003
Medical Transcription Certificate - Medical Transcription
LDS Business College
Associate of Applied Science - Generals
Salt Lake Community College