Annalee Phillips
Sherwood
Summary
Dynamic Community Manager with a proven track record at Greystar Property Management, enhancing community engagement and resident satisfaction through strategic partnerships and effective communication. Skilled in CRM software and tenant relations, successfully managed staff and improved operational efficiencies. Achieved significant enhancements in community amenities and brand visibility.
Overview
7
7
years of professional experience
Work History
Community Manager
Greystar Property Management
10.2023 - 12.2024
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
Community Manager
GSL
10.2022 - 10.2023
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
Community Manager
Guardian Real Estate Services
07.2017 - 09.2022
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Initiated partnerships with local businesses, securing discounts for community members and strengthening local economic ties.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
Education
High School Diploma -
Merlo Station High School
Beaverton, ORSkills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Financial budgeting and reporting
- Property tours and inspections
- Vendor management
- Staff management
- Employee recruitment
- CRM software
- MS office suite
Timeline
Community Manager
Greystar Property Management
10.2023 - 12.2024
Community Manager
GSL
10.2022 - 10.2023
Community Manager
Guardian Real Estate Services
07.2017 - 09.2022
High School Diploma -
Merlo Station High School
Similar Profiles
Alexsandra DelgadoAlexsandra Delgado
Leasing Manager at Greystar Property ManagementLeasing Manager at Greystar Property Management
Juan Miguel Soto Jr.Juan Miguel Soto Jr.
Maintnance Supervisor at Greystar Property ManagementMaintnance Supervisor at Greystar Property Management
Denise DicksonDenise Dickson
Community Manager at Alliance Residential/Greystar Property ManagementCommunity Manager at Alliance Residential/Greystar Property Management
Alayna ElemenAlayna Elemen
Leasing Professional at Greystar Property ManagementLeasing Professional at Greystar Property Management
Brenna HillBrenna Hill
Ophthalmic Medical Technician at Retina Associates P.A.Ophthalmic Medical Technician at Retina Associates P.A.