Annalee Skimehorn
Morehead City,NC
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Highly talented in efficiency planning, cost reduction and budget control. Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all inventory-related inquiries and issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Realo Extended Care
03.2024 - 08.2024
- Accurately dispensed 100+ medications, performed inventory management, processed insurance claims, and collaborated with healthcare professionals to ensure optimal patient care.
- Improved inventory levels by ordering medicines daily to replenish stock and increase inventory in anticipation of need and customer demand.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried hundreds of medications to keep accurate records.
- Collected co-payments or full payments from customers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Orchestrated with fellow technicians to expedite medications in timely manner and composed positive work-flow between technicians, pharmacists, and patients.
Bakery/Cakery Associate
Lowes Foods
05.2023 - 01.2024
- Decorated cakes and pastries with precision and attention to detail, produced high-quality baked goods, and provided excellent customer service.
- Planned, developed, and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Opened, shelved and merchandised dozens of new products in visually appealing and organized displays for optimal sales promotions.
- Implemented product demonstrations to highlight features and redirect objections to positive aspects.
- Prepared 50+ pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Deli/Bakery Associate
Walmart
05.2022 - 01.2023
- Prepared and served deli meats, cheeses, and salads, assisted in baking and decorating pastries, and maintained cleanliness and organization deli and bakery areas.
- Developed all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance by 10%.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maximized and enhanced sales through analyzing and measuring items sold versus unsold, popular products, prices and sales and composed spreadsheet to boost sales
- Introduced new bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Pharmacy Technician
CVS Pharmacy
03.2021 - 10.2021
- Accurately dispensed medications, maintained pharmacy records, processed insurance claims, and identified process improvement opportunities.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Associate Trainer/Shift Lead
Panera Bread
04.2015 - 10.2019
- Advanced the creation of training materials such as handouts, scripts and website content.
- Assisted in monitoring trainee performance to identify gaps in training and reduced the employee turnover.
- Assisted senior staff in course preparation methods, seminar organization and presentations promotions.
- Identified and communicated to superiors concerning opportunities for curriculum enhancement and analyzed areas for improvement for both employees and managers.
- Coached employees during probationary period to answer questions and offer improvement strategies.
- Trained and supervised 50-65 new personnel hired to fulfill various roles.
- Devised new methods of imparting information in order to increase engagement and retention.
- Developed and executed performance management programs to increase employee engagement and productivity.
Banquet Crew
DoubleTree by Hilton
03.2018 - 09.2018
- Customized banquet rooms, served food and beverages to guests, and assisted with cleaning and breakdown of banquet rooms.
- Analyzed banquet event orders and planned and coordinated functions with catering staff to meet or exceed customer expectations.
- Maximized business volume forecast and planned manpower, productivity and costs accordingly.
- Managed production by adhering to preparation, plating and presentation standards and following safety regulations to deliver top quality food.
- Dated and rotated food containers, safely stored perishables and maintained sanitary work environment to maximize food safety.
- Regulated, maintained and updated banquet menu specifications, recipes and production forecasts.
- Informed employees and staff of safe work habits to avoid possible injury to self or other employees.
Server/Hostess
Crabs Claw
09.2017 - 03.2018
- Warmly greeted and seated guests, managed high-volume customer traffic, provided attentive and personalized service, and collaborated with kitchen and bar staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set a positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Masters in Health Care Administration -
Purdue University Global
West Lafayette, IN04.2024
Bachelors in Health Care Administration -
Purdue University Global
West Lafayette, IN03.2023
Some College (No Degree) - Pharmacy Technicican
Ivy Tech Community College At Crown Point
West Lafayette, INCertificate - Dementia Care
Ivy Tech Community College
Valparaiso, IN12.2020
Associate of Arts - Healthcare Specialist
Ivy Tech Community College
Valparaiso, IN12.2020
Associate of Science - General Studies
Ivy Tech Community College
Valparaiso, IN12.2019
Associates in Science -
Craven Community College At Havelock
Havelock, North Carolina05.2017
Skills
- Accurately dispensing medications
- Maintaining pharmacy records and processing insurance claims
- Collaborating with healthcare professionals (technicians, pharmacists, and nurses)
- Multitasking in fast-paced environments
- Adhering to industry regulations and guidelines
- Strong communication skills and detail orientated
- Microsoft Office (Word, Excel, Access, Powerpoint)
- Analyzing problem situations and finding creative and innovative solutions
- Knowledgeable in Pioneer database, Smith, RxConnect, and Electronic Health Records (EHR) Management
- Inventory and Warehouse Control
- Workflow Optimization and Order Verification
Certification
- Dementia Care, Ivy Tech Community College, 12/01/2020
- Pharmacy Technician, Ivy Tech Community College, 05/01/2021
- CPR/AD/First-Aid, National CPR Foundation, 02/01/2024
- Basic Life Support (BLS), National CPR Foundation, 02/01/2024
Timeline
Lead Pharmacy Technician
Realo Extended Care
03.2024 - 08.2024
Bakery/Cakery Associate
Lowes Foods
05.2023 - 01.2024
Deli/Bakery Associate
Walmart
05.2022 - 01.2023
Pharmacy Technician
CVS Pharmacy
03.2021 - 10.2021
Banquet Crew
DoubleTree by Hilton
03.2018 - 09.2018
Server/Hostess
Crabs Claw
09.2017 - 03.2018
Associate Trainer/Shift Lead
Panera Bread
04.2015 - 10.2019
Masters in Health Care Administration -
Purdue University Global
Bachelors in Health Care Administration -
Purdue University Global
Some College (No Degree) - Pharmacy Technicican
Ivy Tech Community College At Crown Point
Certificate - Dementia Care
Ivy Tech Community College
Associate of Arts - Healthcare Specialist
Ivy Tech Community College
Associate of Science - General Studies
Ivy Tech Community College
Associates in Science -
Craven Community College At Havelock
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