- Avid Reader
- Cooking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
AnnaLeese Harding
LYMAN
Summary
Proven Parts Specialist at NAPA Auto Parts, adept in customer service and problem-solving, significantly enhancing customer satisfaction and productivity. Demonstrated ability to coordinate paperwork and fulfill orders accurately, achieving commendable feedback for exceptional service. Skillfully balances a blend of hard and soft skills, contributing to a positive and efficient work environment.
Overview
2
2
years of professional experience
Work History
Parts Specialist
NAPA Auto Parts - Genuine Parts
12.2024 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Team Member
Pizza Hut
05.2024 - 12.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Cashier
Benedict's
08.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Valley Learning Center
Mountain View, WY11-2024
Skills
- Customer service
- Problem-solving skills
- Order fulfillment
- Coordinating paperwork
- Improving customer satisfaction
Interests
Timeline
Parts Specialist
NAPA Auto Parts - Genuine Parts
12.2024 - Current
Team Member
Pizza Hut
05.2024 - 12.2024
Cashier
Benedict's
08.2023 - 09.2024
High School Diploma -
Valley Learning Center
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