Anna Lyon
Marina del Rey,CA
Summary
Sales and Enablement Leader with 5+ years of progressive experience in SaaS and food tech. Proven success in leading high-performing sales teams with a people-first mentality, building scalable enablement programs, and driving consistent quota attainment in dynamic, customer-centric environments. Recognized for developing future sales talent, aligning GTM strategy across cross-functional teams, and delivering measurable growth through trust-based leadership and operational excellence. Passionate about empowering teams to perform at their best and advancing Salesforce’s mission to drive innovation and customer success.
Overview
6
6
years of professional experience
Work History
Senior Account Manager Lead
Otter - Virtual Brands
Los Angeles, CA
01.2025 - Current
- Lead and coach a team of Account Managers responsible for driving growth and retention across Otter’s restaurant SaaS portfolio using consultative sales, achieving 90%+ to target over the last three months.
- Founded and currently lead the first Sales Enablement department within the business line, establishing frameworks for onboarding, workshops, and performance coaching aligned to company GTM objectives.
- Assisted in designing and implementing a new commission model (launched Oct 2025) which is projected to deliver 100% team attainment by optimizing motivation and revenue alignment.
- Partner cross-functionally with Marketing, Operations, and Product to improve pipeline generation, campaign follow-up, and customer retention strategy.
- Drive team engagement through tailored training programs, recognition incentives, and transparent performance metrics.
Senior Account Manager
Otter - Virtual Brands
Los Angeles, CA
06.2024 - 01.2025
- Consistently achieved 100%+ quota attainment for seven consecutive months, leading US/Can sales performance.
- Partnered with leadership to identify new account growth opportunities and improve deal quality across SMB and mid-market verticals.
- Mentored new Account Managers on consultative selling, Salesforce CRM optimization, and customer engagement strategies.
Customer Success Manager
Otter - Virtual Brands
Los Angeles, CA
05.2023 - 06.2024
- Selected to manage Otter’s top-performing virtual brand portfolio (200+ accounts), delivering $950K ARR and achieving 100% of annual goals.
- Collaborated with Sales Ops and Marketing to enhance account health scoring, and drive proactive renewal strategies.
- Built scalable processes for onboarding, success tracking, and customer lifecycle management.
Financial Services Coordinator
Chick-Fil-A
Remote
03.2022 - 05.2023
- Oversaw international payments, compliance, and process optimization for new market expansions.
- Partnered with internal and external teams to ensure accuracy and scalability across cross-border financial operations.
- Specialized in Puerto Rico sales tax and vendor management compliance, maintaining high audit readiness.
Consultant
Chick-fil-A
Atlanta, GA
02.2021 - 03.2022
- Contracted via Stratfield Consulting to upported the Operational Financial Services team by managing four high-volume inboxes and resolving AP inquiries.
- Led ad hoc projects, including the rollout of an Oracle Cloud AP platform and development of an invoice tracking tool.
- Streamlined onboarding processes and standardized solutions documentation for future scalability.
Staff
U.S. Senate
Atlanta, GA
12.2019 - 02.2021
- Served as a liaison between the Senator and constituents, coordinating communications and issue resolution.
- Supported operational initiatives, outreach, and administrative processes in a fast-paced government environment.
Intern
U.S. Senate
Atlanta, GA
05.2019 - 08.2019
- Coordinated constituent communications, community outreach, and operational support for the State Senate office.
Education
Bachelor of Arts - International Affairs
University of Georgia
Athens12-2019
Skills
- Sales leadership
- Team development, coaching, and sales enablement
- Enterprise SaaS and consultative sales
- GTM strategy
- Customer retention
- Quota attainment
- Cross-functional collaboration
Languages
Spanish
Elementary
Italian
Limited
Affiliations
- Mentor, Internal Sales Mentorship Program
References
References available upon request.
Timeline
Senior Account Manager Lead
Otter - Virtual Brands
01.2025 - Current
Senior Account Manager
Otter - Virtual Brands
06.2024 - 01.2025
Customer Success Manager
Otter - Virtual Brands
05.2023 - 06.2024
Financial Services Coordinator
Chick-Fil-A
03.2022 - 05.2023
Consultant
Chick-fil-A
02.2021 - 03.2022
Staff
U.S. Senate
12.2019 - 02.2021
Intern
U.S. Senate
05.2019 - 08.2019
Bachelor of Arts - International Affairs
University of Georgia