Heavy Machinery
Annaleigh Mercado
Smurfit Westrock
Battle Creek,MI
1
Language
10
Years of experience
Heavy Machinery Operator experienced in operating and maintaining cranes with emphasis on safety and precision. Achieved consistent performance through strong team collaboration and adaptability to changing needs. Focused on reliability, problem-solving, and meticulous tracking of maintenance history and equipment performance.
Work History
Crane Operator
1 Year- Operated overhead crane to move heavy rolls, pallets, and materials safely across production areas.
- Inspected hoists, slings, hooks, and controls before shifts to verify safe equipment condition.
- Coordinated with production teams to position loads accurately and maintain workflow continuity.
- Rigged loads using approved lifting gear and hand signals for precise material handling.
- Monitored load stability during lifts to prevent damage, delays, and unsafe movement.
- Experienced in inspecting cranes and related equipment for safety and operational defects.
- Operated mobile crane and moved materials to various locations to meet job schedule demands.
- Operated forklift equipment to move pallets, materials, and finished goods safely.
- Followed safety procedures to reduce workplace hazards and damage.
- Trained new operators on lift handling, warehouse routes, and compliance standards.
- Kept warehouse clean and organized by removing debris and returning unused bales to designated areas.
Associate
3 Years 6 Months- Managed time effectively to meet project deadlines
- Collaborated with team members to achieve common goals and complete projects.
- Communicated clearly with team and stakeholders to ensure alignment
- Thrived in a fast-paced setting by quickly adjusting to changing demands.
- Streamlined processes to enhance team efficiency
- Trained new team members on procedures, equipment handling, and workplace expectations.
- Documented performance issues, compliance findings, and process updates for accurate reporting.
Associate
3 Years 1 Month- Monitored compliance with SOPs, safety requirements, and 5S workplace standards.
- Trained team members on quality checks, documentation accuracy, and operational procedures.
- Operated hand tools, power tools, and production equipment safely and efficiently.
- Coordinated with team members to resolve line stoppages and reduce production delays.
- Monitored material supply levels and restocked components to prevent interruptions.
Customer Service Representative
2 Years- Resolved customer inquiries and questions, ensuring timely problem resolution to enhance customer satisfaction
- Trained and developed new customer service representatives on effective inquiry handling to improve team performance
- Maintained accurate records of customer interactions, ensuring data integrity for follow-up and service quality
Education
GED
Skills
Material handling
Load rigging
Load calculation
Hand-eye coordination
Operational efficiency
Manufacturing
Time management
Customer service
Communication skills
Sales
Computer skills
Food service
Languages
English
Full Professional
Timeline
Crane Operator
Smurfit Westrock
10.2025 - 10.2026Read More
Associate
Denso DMML
02.2022 - 08.2025Read More
Associate
TRMI
01.2019 - 02.2022Read More
Customer Service Representative
Sykes Enterprises, Incorporated
01.2017 - 01.2019Read More
West Area Adult School
GED
Read More