ANNALESE CORWIN
Springfield,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Dispensary Agent
Maribis
10.2019 - Current
- Assisted medical use patients with MCPP and OAPP applications, renewals and extensions.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Manager
CHAMPS SPORTS
07.2015 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
ACCOUNT BILLING
MEMORIAL MEDICAL CENTER
03.2017 - 05.2018
- Maintained accurate records of patient accounts, payments and payment plans.
- Reviewed billing problems, researched issues, and resolved concerns.
- Researched billing errors and discrepancies to initiate corrective action.
- Processed debtor payments and updated accounts to reflect new balance.
Merchandising Manager
DOLLAR TREE
07.2012 - 08.2015
- Optimized store displays and appearance via strategic merchandising.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Assistant Manager
CITI TRENDS
03.2011 - 03.2012
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Cash Office Supervisor
LOWE’S HOME IMPROVEMENT
11.2009 - 03.2011
- Performed accurate balancing of all receipts and transactions.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Traced back specific cash transactions to origins.
- Made daily cash deposits to company bank.
- Operated photocopy machine, cash register and other office equipment.
Collection Agent
CCB CREDIT SERVICES, INC
08.2008 - 09.2009
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Identified and contacted customers with overdue accounts to address payment status.
- Collected on delinquent accounts to reduce overdue balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Assistant Manager
FOOT LOCKER
08.2006 - 08.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
HIGH SCHOOL DIPLOMA -
Mount Pulaski High School
05.2008
Skills
- Customer Relations
- Report Preparation
- Staff Management
- Time Management
- Staff Training
- Customer Relationship Management
- Supporting Medical Patients
- Strong Communication and Interpersonal Skills
- Store Policies and Procedures
Accomplishments
- Process Improvement
- Created new departmental procedures manual
- Assessed organizational training needs
- Documentation
- Wrote and edited documents to keep staff informed on policies and procedures.
Timeline
Dispensary Agent
Maribis
10.2019 - Current
ACCOUNT BILLING
MEMORIAL MEDICAL CENTER
03.2017 - 05.2018
Assistant Manager
CHAMPS SPORTS
07.2015 - 02.2020
Merchandising Manager
DOLLAR TREE
07.2012 - 08.2015
Assistant Manager
CITI TRENDS
03.2011 - 03.2012
Cash Office Supervisor
LOWE’S HOME IMPROVEMENT
11.2009 - 03.2011
Collection Agent
CCB CREDIT SERVICES, INC
08.2008 - 09.2009
Assistant Manager
FOOT LOCKER
08.2006 - 08.2008
HIGH SCHOOL DIPLOMA -
Mount Pulaski High School
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