Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annalese Santiago

New York

Summary

Dynamic and customer-focused professional with extensive experience as a Restaurant Hostess, now seeking to bring exceptional service skills to the retail industry. Proven ability to create positive customer experiences through clear communication, attentive service, and a warm, approachable demeanor. Highly skilled in managing group reservations, resolving issues calmly and efficiently, and handling POS transactions with accuracy and speed.

Overview

2026
2026
years of professional experience

Work History

Restaurant Hostess

Terina Bay Ridge Supper Club
12.2024 - Current
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Restaurant Hostess

Gino's Bay Ridge
12.2021 - 10.2024
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided patrons with estimated waiting times during peak service hours.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Answered phone calls to take orders, give information and document reservations.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Delivered pick-up and curbside orders to guests.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Completed daily side work and opening and closing duties without fail.
  • Seated patrons based on guest preferences and seating availability.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.


Receptionist

TNS Auto Collision
2021 - 2022
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Organized, maintained and updated information in computer databases.

Dental Assistant

Gentle Dental 92
2021 - 2022
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sterilized rooms and prepped equipment and instruments.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Prepared patient X-rays and images for review by dentist.

Education

Associate of Science - Health Sciences

New York City College of Technology
Brooklyn, NY
05-2026

High School Diploma -

Fort Hamilton High School
Brooklyn, NY
06-2023

Skills

  • Group reservations management
  • Dining customer service
  • Problem-solving
  • POS system operations
  • Cash handling
  • Customer complaint resolution
  • Customer service
  • Verbal and written communication

Timeline

Restaurant Hostess

Terina Bay Ridge Supper Club
12.2024 - Current

Restaurant Hostess

Gino's Bay Ridge
12.2021 - 10.2024

Receptionist

TNS Auto Collision
2021 - 2022

Dental Assistant

Gentle Dental 92
2021 - 2022

Associate of Science - Health Sciences

New York City College of Technology

High School Diploma -

Fort Hamilton High School

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