Annalesha B Johnson
Happy Valley,USA
Summary
Sociable employee skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining a clean and orderly environment for all. I am a quick learner who works well with other or alone to get the job done right!
Overview
17
17
years of professional experience
1
1
Certification
Work History
Rivershore Bar and Grill
Bartender/Server/Cocktail Server
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Lottery experience
- Cash handling
- Ensuring tills are counted and set correctly
- Working independently as the only bartender while simultaneously tending to guests at the bar top and guests at tables as well as tending to lottery and the guests enjoying the lottery machines
Server
Claim Jumper Restaurant
03.2022 - 09.2024
- Delivered exceptional customer service, ensuring high satisfaction and repeat business.
- Maintained comprehensive knowledge of menu items, enhancing customer dining experience through recommendations.
- Collaborated with kitchen staff to expedite food preparation and delivery processes.
- Trained new servers on restaurant protocols and efficient service techniques, improving overall team performance.
- Managed cash register operations accurately, processing payments and balancing cash drawers at shift end.
- Resolved customer complaints effectively, fostering positive relationships and encouraging feedback for service improvement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Pizzaria Sul Iago
10.2019 - 03.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Provided exceptional service to 30+ customers per day at our establishment.
Hostess
Five Spice seafood and wine bar
10.2019 - 03.2020
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Server
Outback Steakhouse
01.2017 - 09.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Provided exceptional service to 30+ customers per day at our establishment.
Home Care Worker
DHS
02.2016 - 10.2017
- Improved patient outlook and daily living through compassionate care.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Transported clients to complete required tasks such as medical appointments and grocery shopping.
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Laundered clothing and bedding and changed linens 1 times per day to prevent spread of infection.
Promoter
Does consulting Inc.
03.2009 - 11.2016
- Promoted every event through various channels, including social media and email to inform people and encourage attendance.
- Passed out fliers in person to potential customers to promote the business, goods, and services.
Education
Hair Design
Phagans Beauty School
Happy Valley, ORNo Degree - E.M.T
Matanuska Susitna College
Palmer, AKHigh School Diploma -
Bartlett High School
Anchorage, AK06.2005
Skills
- Check payment processing
- Menu knowledge
- Liquor, wine and food service
- Effective customer upselling
- Point of Sale (POS) system operations
- High-volume dining
- Exceptional customer service
- Attention to detail
- Effective communication skills
- Lottery
- Exceptional at multitasking
- Ability to handle large groups and multiple at at time
- Work well with others as well as alone
- Cash handling
Certification
Olcc and food handlers
Timeline
Rivershore Bar and Grill
Bartender/Server/Cocktail Server
10.2024 - Current
Server
Claim Jumper Restaurant
03.2022 - 09.2024
Server
Pizzaria Sul Iago
10.2019 - 03.2020
Hostess
Five Spice seafood and wine bar
10.2019 - 03.2020
Server
Outback Steakhouse
01.2017 - 09.2019
Home Care Worker
DHS
02.2016 - 10.2017
Promoter
Does consulting Inc.
03.2009 - 11.2016
Hair Design
Phagans Beauty School
No Degree - E.M.T
Matanuska Susitna College
High School Diploma -
Bartlett High School