Annaletta Moimoi
Eagle Mountain,United States
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, communications, and business management.
Overview
8
8
years of professional experience
Work History
Front Desk Attendant
The Picklr
05.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Managed customer transactions, updated files, processed memberships, and conducted out-bound calls for company sale purposes.
Ramp Agent
SkyWest Airlines
08.2021 - 07.2023
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 20 daily flights.
Fitness Trainer
DEORUM
05.2021 - 08.2022
- Demonstrated how to carry out various routines and exercises.
- Designed and implemented variety of fitness instruction classes.
- Provided fitness assessments and program planning.
- Monitored clients' progress and modified programs.
- Assisted clients with personal fitness goals through realistic objectives.
Central Baggage Assistant
JetBlue Airways
06.2019 - 05.2021
- Customer Service
- Inbound & Outbound Calls
- Use of Excel Office
- Work with de-escalating customer calls.
- Resolved problems promptly to elevate customer approval.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Call Center Agent
Elite Control
01.2018 - 02.2019
- Customer Service
- Use of Computer & Over the Phone Communication Skills
- Outbound Collections
- Take & Log Inbound Calls
- Use of Excel and Microsoft Word
- Summer Sales - Marketing Skills.
Receptionist
Island Breeze Entertainment Inc.
06.2015 - 08.2017
- Took Inbound Calls from Producers, Customers, Companies, etc
- Made Outbound calls to schedule appointments, events, meetings
- Conducted team meetings and also one-on-one interviews with Prospects
- Made spreadsheets each week for upcoming shows and events and checked availability
- Customer Service
- Encouraged customers to write reviews and make referrals to prospects and contacts
- Monthly Inventory Count
- Record & Bookkeeping.
Education
Bachelor of Science - Business Management
Utah Valley University
Orem, UT01.2019
Associate in University Studies -
Utah Valley University
UT, United States04.2016
Skills
- Effective leader
- Consistently meets goals
- Efficient multi-tasker
- Organized
- Deadline-oriented
- Project management
- Energetic personality
- Strong communication skills
- Empathetic
- Approachable
- 4 years’ experience with Microsoft Word & Excel
- Great over the phone communication skills
Timeline
Front Desk Attendant
The Picklr
05.2023 - Current
Ramp Agent
SkyWest Airlines
08.2021 - 07.2023
Fitness Trainer
DEORUM
05.2021 - 08.2022
Central Baggage Assistant
JetBlue Airways
06.2019 - 05.2021
Call Center Agent
Elite Control
01.2018 - 02.2019
Receptionist
Island Breeze Entertainment Inc.
06.2015 - 08.2017
Bachelor of Science - Business Management
Utah Valley University
Associate in University Studies -
Utah Valley University
Similar Profiles
Mia Van OrdenMia Van Orden
Manager of Events and Athletics at The PicklrManager of Events and Athletics at The Picklr
Grace WurstenGrace Wursten
Secretary at The PICKLRSecretary at The PICKLR
Topher DavisTopher Davis
Go-team Trainer at The PicklrGo-team Trainer at The Picklr