ANNALI GARZA
Orlando
Summary
Dependable professional with strong customer service and multitasking skills. Proven track record in creating effective displays and developing communication strategies that enhance customer experience. Aiming to leverage expertise as a Patient Service Specialist to deliver exceptional support and service.
Overview
6
6
years of professional experience
Work History
Orlando Health Imaging Center
Referral Coordinator
Orlando
03.2025 - 12.2025
- Processed authorization requests for medical services and procedures efficiently.
- Communicated with healthcare providers to clarify authorization requirements.
- Maintained accurate records of authorization requests and decisions made.
- Resolved discrepancies in authorization documentation with attention to detail.
Jewelry Sales Associate
Fedore Associates
Orlando
10.2024 - 12.2024
- Successfully managed multiple tasks simultaneously while providing exceptional customer service.
- Created displays that highlighted the features of different pieces of jewelry, such as designing photo pendants resulting in increased sales.
- Developed effective communication strategies when engaging in conversations about their desired purchases and delivery issues.
Bakery Clerk
Publix
Orlando
08.2023 - 10.2024
- Performed daily opening and closing duties, such as cleaning the bakery area, organizing shelves and stocking items.
- Provided excellent customer service by greeting customers warmly and responding quickly to inquiries.
- Handled orders from customers via phone or in-person with accuracy and efficiency.
Volunteer
Latinos In Action
Orlando
08.2019 - 02.2021
- Operated a group of 8 teens in a service committee food drive.
- Collected Food items, clothing, hair products, self-care products and many essential household materials.
- Loading and sorting of packages of various sizes onto trucks lifting 30 to 50 lbs.
- Proactively inspect inventories for all items, preparation, and stock maintenance. Rotating shifts and positions.
Education
Associate in Arts (A.A.) - Business Management Candidate
Seminole State College
Sanford05.2023
High School Diploma -
Orange Technical College
05.2023
Skills
- Microsoft Office
- Customer Service
- Multitasking
- Teamwork
- Collaboration
- Reliability
- Responsibility
- Honesty
- Dependability
- Authorization processing
- Provider communication
- Attention to detail
Volunteer Experience
Volunteer, Latinos In Action, 08/01/19, 02/01/21, Orlando, FL, Operated a group of 8 teens in a service committee food drive., Collected food items, clothing, hair products, self-care products and many essential household materials., Loading and sorting of packages of various sizes onto trucks lifting 30 to 50 lbs., Proactively inspect inventories for all items, preparation, and stock maintenance. Rotating shifts and positions.
Timeline
Orlando Health Imaging Center
Referral Coordinator
03.2025 - 12.2025
Jewelry Sales Associate
Fedore Associates
10.2024 - 12.2024
Bakery Clerk
Publix
08.2023 - 10.2024
Volunteer
Latinos In Action
08.2019 - 02.2021
Associate in Arts (A.A.) - Business Management Candidate
Seminole State College
High School Diploma -
Orange Technical College