ANNALIE HERNANDEZ
Miami
Summary
Experienced Office Manager and administration professional with 20 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
22
22
years of professional experience
Work History
Office Manager
South Florida Dental Arts
03.2003 - Current
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2004
Skills
- Detail-oriented data management
- Data retrieval systems management
- Effective report writing
- Accounts payable management
- Resource allocation strategy
- Experience with CRM and office tools
- Invoicing management
- Billing accuracy assurance
- Financial reporting
- Employee training
- Event planning expertise
- Transaction processing expertise
- Relationship management
Languages
Spanish: Professional
English: Professional
Accomplishments
- Grew a very successful dental practice from 4 to 9 operatories and multiple doctors while also increasing the value to more than a million dollars per year in collections.
- Promoted to office manager within 1 year for successfully running the office while being understaffed.
- Consistently maintained high customer satisfaction ratings.
- Negotiated with vendors, saving company over 100k annually.
Timeline
Office Manager
South Florida Dental Arts
03.2003 - Current
High School Diploma -
Miami Coral Park Senior High School
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