Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Annalie Ramsdell

Logan,UT

Summary

Working in the medical field has always been a passion of mine, and I strive to bring the best care possible to clients of every variety in accordance with preferences, standards, and policies. With 8 years of experience in customer service settings, I am a self-motivated, hardworking individual focused on delivering high-quality client-centered care. I am a skilled phlebotomist with inpatient, outpatient, and emergency care experience as well as overseeing acute and chronic conditions in other medical settings. With compassion and attention to detail, I am skilled at addressing patient needs, and capable of caring for clients in a variety of healthcare settings. I am a highly organized and effective communicator with patients, families, and healthcare professionals. Observant and dependable, with a pleasant bedside manner and sufficient physical fitness to handle all patient needs, I thoroughly enjoy my ability to provide excellent care in every opportunity I am given and hope to further my career and education with Intermountain Health.

Overview

8
years of professional experience

Work History

Intermountain Healthcare

Field Logistics
08.2024 - Current

Job overview

  • Coordinated with staff to ensure a seamless flow of supplies.
  • Streamlined processes through collaboration with multiple teams during project planning stages
  • Improved supply chain visibility with accurate tracking and reporting tools.
  • Integrated advanced tracking technologies into daily operations.
  • Delivered and ordered required medical supply to designated clinics.
  • Coordinated with charge nurses and managers of clinics to maintain a sustainable PAR location for their staff and patients.
  • Support team members with personal and group projects.

The Wright School

Phlebotomy Instructor
01.2024 - Current

Job overview

  • Evaluated student performance, adjusting instruction as needed to address individual needs.
  • Trained students in sanitation and hygiene protocol.
  • Upheld classroom rules and regulations according to department guidelines.
  • Coached students on individual level with patience and positive reinforcement.

Whole Life Family Wellness

Medical Assistant
04.2024 - 07.2024

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Facilitated patient care with thorough and accurate documentation.
  • Assisted physicians with minor surgeries.
  • Ensured patient safety and comfort during examination.
  • Provided compassionate care and promptly addressed needs during visits.
  • Performed phlebotomy tasks efficiently.
  • Contributed to positive health outcomes by educating patients.
  • Performed laboratory tests and prepared specimens for analysis.
  • Processed insurance claims, verified coverage, and obtained pre-authorization.
  • Assisted with billing and coding processes.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Intermountain Healthcare

Billing and Patient Service Representative
07.2023 - 04.2024

Job overview

  • Participated in ongoing training programs related to HIPAA compliance.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved billing accuracy by meticulously reviewing invoices and identifying discrepancies.
  • Ensured accurate insurance verification and billing.
  • Maintained accurate records of all work performed.
  • Completed all necessary paperwork accurately.
  • Resolved third-party billing, computer system and customer service issues.
  • Maintained detailed records of customer payments and billing adjustments.
  • Maintained organized patient records for easy retrieval and accurate billing practices.
  • Collaborated with billing department to resolve discrepancies, improving revenue cycle outcomes.
  • Coded correct procedures for physician and billing purposes.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving billing issues.
  • Verified discrepancies to resolve vendor billing issues.
  • Managed insurance verifications to ensure accurate billing and timely reimbursements.
  • Improved invoice accuracy by diligently reviewing billing documents and identifying discrepancies.

Intermountain Healthcare

Phlebotomist
05.2022 - 06.2023

Job overview

  • Venipuncture and other CT procedures were performed by me.
  • Kept patients safe by adhering to infection control, sharps disposal, and biohazardous waste disposal guidelines
  • Checked blood and specimen collection orders for accuracy, notifying nurses or physicians if there were any discrepancies.
  • Labeled vacutainer tubes correctly with the patient's name, date, and time of collection.
  • Entered patient information and results into various digital patient record information systems.
  • Enhanced patient experience through compassionate care and communication during procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens.
  • Excelled in high-pressure situations, peak hours and emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive a working environment.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Provided support to laboratory staff.
  • Trained new phlebotomists in proper techniques and safety protocols.
  • Adapted to diverse patient needs by employing variety of blood collection techniques.

Elevation Rock Gym

Team Member
05.2021 - 05.2022

Job overview

  • Formed strong bonds with coworkers and managers.
  • Increased productivity by keeping meticulous records of daily progress.
  • Able to successfully communicate with all members of my team effectively.
  • Moved heavy loads and maintained production levels using various types of equipment.
  • Worked at different stations to provide optimal coverage and meet production goals
  • Taught climbing and belaying classes to maintain safety in the gym
  • Routinely checked equipment to make sure it was up to regulation standards
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Quickly learned all required tasks to maximize performance

Maple Springs of North Logan

CNA
11.2019 - 10.2020

Job overview

  • Met with a multidisciplinary healthcare team to discuss how effectively manage patient conditions.
  • Increased patient satisfaction by assisting people with personal tasks.
  • Built relationships with patients, caregivers, and healthcare professionals.
  • Used mobility devices and equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Checked patient vitals.
  • Followed and enforced safety protocols to protect patients and workers.
  • Assisted with daily living activities and coordinated and ensured a safe patient living environment
  • Kept track of important patient data and relayed it to healthcare staff.
  • Answered call lights and helped patients feel.
  • Used active listening and open-ended questioning to build meaningful relationships with patients.

Possibilities Full Service Salon

Receptionist
05.2017 - 11.2019

Job overview

  • Scheduled and confirmed clients appointments and meetings
  • Assisting all departments as a point of contact
  • Give guests accurate and precise information
  • Make appointments and keep track of them on a calendar
  • Acted as the first point of contact for potential clients and scheduled appointments for them
  • Keep track of product availability
  • Provided guests with appointment information updates and rescheduling
  • Greet customers, determine the reason for their visit, and direct them to the appropriate staff member.
  • Answered a multi-line, high-volume phone and directed callers to the appropriate company personnel.
  • Greeted customers and visitors in person as well as over the phone.
  • Maintained multiple areas by constant cleaning to improve overall experience.

Education

Bridgerland Technical College
Logan, UT

Phlebotomy
01.2021

Bear River High School
Garland, UT

High School
01.2020

Bridgerland Technical College
Logan, UT

Certified Nursing Assistant
01.2019

Skills

  • Charting and clinical documentation
  • Recording data
  • Sample and specimen collection
  • Venipuncture
  • Medical records management
  • Infection control
  • First Aid/CPR
  • BLS
  • Specimen labeling procedures
  • Blood specimen storage
  • Communications
  • Health education
  • Time management
  • Detail-oriented
  • Customer/Client relations
  • Scheduling
  • Safety understanding
  • Customer service
  • Cheerful and energetic
  • Creative problem solving
  • Equipment operation
  • Inventory control procedures
  • Dependable and reliable
  • Staff training and development
  • Adaptive team player
  • Logistics software proficiency
  • Field hospital operations
  • Logistics planning
  • HIPAA compliance
  • Patient scheduling
  • Medical terminology knowledge
  • Order of draw
  • Patient care
  • Specimen handling
  • Advanced billing knowledge
  • Outpatient billing
  • Billing insurance companies
  • Insurance billing
  • Medical billing support
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling

Timeline

Field Logistics

Intermountain Healthcare
08.2024 - Current

Medical Assistant

Whole Life Family Wellness
04.2024 - 07.2024

Phlebotomy Instructor

The Wright School
01.2024 - Current

Billing and Patient Service Representative

Intermountain Healthcare
07.2023 - 04.2024

Phlebotomist

Intermountain Healthcare
05.2022 - 06.2023

Team Member

Elevation Rock Gym
05.2021 - 05.2022

CNA

Maple Springs of North Logan
11.2019 - 10.2020

Receptionist

Possibilities Full Service Salon
05.2017 - 11.2019

Bear River High School

High School

Bridgerland Technical College

Certified Nursing Assistant

Bridgerland Technical College

Phlebotomy

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Annalie Ramsdell