Annalie Rivera
Hialeah,FL
Summary
Parking Ops Manager Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Parking Ops Manager
World Class Parking Systems LLC
Hialeah, FL
11.2019 - Current
- Ensured compliance with local laws and regulations related to health, safety, environmental protection., as well as company policies regarding employee conduct.
- Maintained accurate records pertaining to staffing levels, payroll expenses, inventory levels, purchasing activities.
- Monitored service delivery, identified areas for improvement, and implemented necessary changes to ensure customer satisfaction.
- Created and maintained key performance indicators to track operational efficiency and effectiveness.
- Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
- Implemented new strategies to increase productivity while reducing costs associated with production processes.
- Collaborated with cross-functional teams to develop innovative solutions that improve operational flow and reduce errors or inefficiencies.
- Provided technical support for customers by troubleshooting system issues and resolving complaints in a timely manner.
- Established clear communication channels between departments; facilitated weekly meetings between department heads to discuss goals and objectives.
- Reviewed reports from various departments detailing performance metrics such as time-to-complete tasks or number of customer inquiries received.
- Hired and onboarded team members to meet immediate and expected demand.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Merchandising Assistant Store Manager
Valsan Of Hialeah
Hialeah, FL
02.2014 - 10.2019
- Reviewed daily sales and inventory levels to ensure accuracy of product availability.
- Analyzed customer feedback to determine areas of improvement in store operations.
- Managed the recruiting, hiring and training process for new employees.
- Conducted regular store audits to identify areas needing improvement or corrective action.
- Implemented strategies designed to increase customer engagement with products and services.
- Ensured compliance with all company policies, procedures and safety regulations.
- Worked closely with vendors to negotiate terms of contracts and establish pricing agreements.
- Created promotional materials such as posters, flyers, brochures. to promote special events or promotions in-store.
- Monitored stock levels across all departments to maintain adequate supplies throughout the season.
- Generated reports on weekly and monthly sales performance data for review by upper management.
- Communicated regularly with vendors regarding upcoming collections and trends in fashion industry.
- Provided leadership support for a team of 20+ sales associates by setting goals and providing guidance when needed.
- Maximized sales opportunities through effective management of merchandise flow from backroom storage to store shelves.
- Maintained strong relationships with customers by addressing their concerns promptly and professionally.
- Organized seasonal markdowns according to corporate guidelines while ensuring profitability objectives were met.
- Collaborated with marketing team on developing creative ideas for increasing store traffic during peak seasons.
Education
Advanced PhTech - Pharmacy Technology
Praxis Institute
Miami, FL10.2022
GED -
Hialeah-Miami Lakes Senior High School
Hialeah, FL06.2009
Skills
- Exceptional customer service
- Strong interpersonal and communication skills
- Remain calm and work well under demanding conditions
- Equally effective working independently and in cooperation with others
- Effective working alone and as a cooperative team leader
- Successful in mastering new skills through hands-on experience
- Sharp, quick learner, willing to get involved
- Excellent organizational and communications skills
- Bilingual: Fluent in English and Spanish
- Computer literate in MS Word, Excel, Access and PowerPoint
- Administrative Management
- Inventory Management
- Customer Service Management
- Schedule Management
- Desktops, Laptops, and Mobile Devices
Professional Highlights
- Experienced in management and supervision, working with customer service and recognized for delivering unparalleled assistance.
- Reputation for excellence and high quality service to clients.
- Good eye for detail; well organized, skilled in setting priorities.
Languages
English
Professional
Spanish
Professional
Timeline
Parking Ops Manager
World Class Parking Systems LLC
11.2019 - Current
Merchandising Assistant Store Manager
Valsan Of Hialeah
02.2014 - 10.2019
Advanced PhTech - Pharmacy Technology
Praxis Institute
GED -
Hialeah-Miami Lakes Senior High School
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