Annaliese Jimenez
Addison
Summary
Dynamic operations professional with a proven track record at Netflix, excelling in customer sales and account management. Bilingual and skilled in network operations, I consistently exceeded sales targets by leveraging exceptional customer service and strategic product recommendations. Adept at training teams, I foster collaboration to drive revenue growth and enhance customer experiences.
Overview
2
2
years of professional experience
Work History
Operations
Netflix
10.2025 - Current
- Processed customer sales and account transactions.
- Input customer sales information into POS system to process orders.
- Led training sessions for new hires on essential skills required for effective customer sales representation.
- Worked cooperatively and in collaboration with account management team to identify and pursue customer sales opportunities.
- Increased sales by suggesting additional products or services based on customer needs and preferences.
- Mastered various confectionery techniques, creating visually appealing treats that attracted customers'' attention and boosted sales.
- Recommended products to customers to drive sales.
- Boosted sales by providing exceptional customer service and addressing client needs promptly.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
Customer Service Representative
Altrd State
07.2025 - 10.2025
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Exceeded monthly sales targets consistently through strategic planning and proactive outreach to potential customers.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Enhanced store sales through exceptional customer service and expert knowledge of products.
- Mentored team participants in customer culture, operational needs, and sales techniques to close sales.
- Consistently ranked among top-performing Customer Sales Managers within the organization due to exceptional results delivery.
Customer Service Cashier
Whataburger
04.2025 - 10.2025
- Processed customer transactions accurately and efficiently, ensuring quick service and satisfaction.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations and support.
- Handled cash register operations, including balancing drawers at shift end for accuracy.
- Collaborated with team members to improve service delivery and streamline checkout processes.
- Resolved customer complaints professionally, fostering a positive shopping environment.
- Implemented promotional displays to boost sales and enhance product visibility in-store.
- Trained new cashiers on operational procedures, improving team efficiency and consistency in service delivery.
- Greeted customers entering store and responded promptly to customer needs.
Crew Member
Little Caesars
10.2023 - 01.2025
- Prepared and maintained high-quality pizzas, ensuring consistency in taste and presentation.
- Operated kitchen equipment safely, adhering to health and safety guidelines.
- Assisted in training new team members on food preparation and customer service protocols.
- Managed inventory levels, restocking supplies as needed to meet demand.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented process improvements that enhanced efficiency in food preparation areas.
Education
High School Diploma -
RL Turner
Carrollton, TX2025
Skills
- Network operations
- Unit operations
- Forward operations
- AA operations
- Bottling operations
- Bilingual or multilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations
Netflix
10.2025 - Current
Customer Service Representative
Altrd State
07.2025 - 10.2025
Customer Service Cashier
Whataburger
04.2025 - 10.2025
Crew Member
Little Caesars
10.2023 - 01.2025
High School Diploma -
RL Turner