ANNALIESE MEDDERS

• Served as a first point of contact for patients, providing compassionate and professional support during check-in and throughout their visit.

• Handled high-volume, emotionally sensitive phone calls from patients experiencing urgent concerns such as potential miscarriage or labor; quickly relayed concerns to physicians and communicated next steps with empathy and clarity

• Verified and updated patient demographics and insurance information in the electronic medical record (EMR) system, ensuring accuracy and confidentiality

• Reviewed and prepared next-day appointment schedules, calculated patient balances, and communicated financial expectations clearly and respectfully

• Coordinated referrals for Pelvic Floor Therapy, working closely with providers and Phytest to ensure timely and accurate processing

• Scanned and uploaded key medical documents including consent forms (IUD, Vaccine etc.), pre-operative packets, and external records into patient charts.

• Maintained a calm, supportive presence in a busy women’s health practice, prioritizing patient dignity, dignity, discretion, and comfort in all interactions.

• Adapted quickly to changing requests from customers regarding design modifications or additions.
• Exhibited excellent customer service by taking detailed orders and providing guidance on design options.
• Monitored inventory levels of supplies used for cake decorating needs and ordered new materials as needed.
• Adhered to strict timelines while producing multiple decorated cakes simultaneously under pressure.
• Employed strong organizational skills when managing multiple tasks at once during busy periods.

• Provided individual instruction to help students reach their full potential as musicians.
• Performed demonstrations at clinics and workshops to demonstrate proper playing techniques.
• Adapted instruction methods based on student's individual needs and learning styles.
• Fostered a positive learning environment through effective communication and problem solving skills.

• Trained new employees in job duties, safety procedures, and company policies.
• Assisted customers with inquiries, orders and complaints in a timely manner.
• Held team members accountable during shift by effectively coaching to improve performance.
• Provided excellent customer service and developed strong relationships with customers.
• Provided guidance on how to handle difficult customer situations in a professional manner.

• Coordinated with other crew members to complete assigned tasks quickly and effectively.
• Cross-trained in multiple positions within the store as needed.
• Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
• Memorized food and drink recipes to prepare orders with speed and accuracy.