Overview
Work History
Education
Skills
Awards
Timeline
Generic

Annalisa Caldera

Franklin,NJ

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
11.2022 - 04.2025
  • Educate customers on store promotions and coffee culture
  • Keeping fast and efficient drive-thru times throughout the day, making customer connections a priority, upselling new and old Starbucks products
  • Trained new employees and delegated daily tasks and responsibilities to maintain and uphold store policies and optimize staffing patterns.
  • Craft all drink choices on the Starbucks menu, able to adhere to modifications to meet customers' needs
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Completed store opening and closing procedures and balanced tills.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.

Shift Supervisor

TJ'S Pizzaria
09.2020 - 09.2023
  • Set register cash balance at the beginning of the shift, count and collect all cash, and credit card slips at the end of the work shift
  • Trained and supervised new staff members, quickly bringing them up to speed with company policies and procedures
  • Analyzed and troubleshot customer complaints and feedback, resulting in improved customer service
  • Answer telephones professionally and pleasantly, assist customers, take orders, and provide excellent customer service
  • Managed small business in the absence of the manager along with other head servers, resulting in minimal disruption to service.

Education

High School Diploma -

Wallkill Valley Regional High School
Hamburg, NJ
06.2021

Skills

  • Ability to Work Under Pressure
  • Leadership
  • Team Player
  • Interpersonal
  • Staff Motivation
  • Staff management

Awards


  • District Barista Champion 2024
  • Starbucks District Craft Award 2024
  • Partner Of the Quarter 2024

Timeline

Shift Supervisor

Starbucks
11.2022 - 04.2025

Shift Supervisor

TJ'S Pizzaria
09.2020 - 09.2023

High School Diploma -

Wallkill Valley Regional High School

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Annalisa Caldera