Summary
Overview
Work History
Education
Skills
Timeline

Anna Lisa Hollis

Greeley,CO

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

12
12
years of professional experience

Work History

3rd Shift Supervisor

Waffle House
12.2011 - Current
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
  • Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters
  • Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Turn or stir foods to ensure even cooking.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Associate of Science -

Remington College

High School Diploma - undefined

St. Amant High School
GPA: 3.0

Associate of Science - Business Administration

Colorado Technical University, Colorado Springs, CO
08.2023

Skills

  • Clerical
  • English Language
  • Writing
  • Active Listening
  • Customer and Personal Service
  • Time Management
  • Administration and Management
  • Critical Thinking
  • Judgment and Decision Making
  • Monitoring
  • Social Perceptiveness
  • Mathematics
  • Complex Problem Solving
  • Education and Training
  • Instructing
  • Learning Strategies
  • Production and Processing
  • Food Production
  • Team Leadership
  • Continuous Professional Improvement
  • Shift Paperwork Completion
  • Job Assignments
  • Monetary Transactions
  • Guest Satisfaction
  • Inventory Counts
  • Policy and Procedure Enforcement
  • Team Motivation
  • Emergency Situations
  • Team Supervision
  • Verbal and Written Communication
  • Cash Handling
  • Staff Training
  • Issue Resolution
  • Daily Workflows
  • Assigning Work
  • Cash Sales Counts
  • Employee Attendance Monitoring
  • Conflict Resolution
  • POS System Operations
  • Rule Enforcement
  • Task Delegation
  • OSHA Regulation Compliance
  • Individual and Team Goals
  • Quality Inspections
  • Safety and Sanitation Standards
  • Security Monitoring
  • Corrective Actions
  • Complaint Resolution
  • Large Bill Drops
  • Hospitality Service
  • Staff Supervision
  • Handling Customer Complaints
  • Shift Checklists
  • Drawer Assignments

Timeline

3rd Shift Supervisor - Waffle House
12.2011 - Current
Remington College - Associate of Science,
St. Amant High School - High School Diploma,
Colorado Technical University - Associate of Science, Business Administration

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Anna Lisa Hollis