Annalisa Lobato

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.

• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
• Greeted customers and provided outstanding customer service.
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
• Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
• Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
• Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
• Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
• Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
• Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
• Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.

General Manager with over 6 years of leadership in high-volume burger and fast-casual restaurant operations. Proven ability to lead diverse teams, optimize food and labor costs, streamline daily operations, and deliver exceptional customer service. Skilled in staff training, inventory management, and driving sales through effective marketing and community engagement. Committed to maintaining high standards of quality, cleanliness, and food safety while creating a positive and productive work environment.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.