Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annalisa Martinez

Peoria,AZ

Summary

Dynamic retail professional with extensive experience at Good Will of Central & Northern Arizona, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction and loyalty through effective problem-solving and teamwork. Recognized for training new staff and streamlining operations, contributing to a positive shopping environment.

Overview

3
3
years of professional experience

Work History

Lead Cashier

Good Will of Central & Northern Arizona
12.2022 - Current
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Educated employees on register use, merchandising, and customer service.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
  • Maintained stock to meet expected customer demand.
  • Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
  • Maximized employee productivity through effective scheduling and workload distribution, reducing stress among staff members.
  • Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
  • Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
  • Communicated with customers and team members to solve problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Increased customer loyalty and retention.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Monitored areas for security issues and safety hazards.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.

Sales Associate

Goodwill Of Central And Northern Arizona
12.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.


Education

High School Diploma -

Centennial High School
Peoria, Az
05-2023

Skills

  • Retail sales
  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Customer assistance
  • Time management
  • Cash handling
  • Flexible schedule
  • Money handling
  • Cash register operation
  • Stocking and receiving
  • Store maintenance
  • Product merchandising

Timeline

Lead Cashier

Good Will of Central & Northern Arizona
12.2022 - Current

Sales Associate

Goodwill Of Central And Northern Arizona
12.2022 - Current

High School Diploma -

Centennial High School

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