Hi, I’m
ANNALISA MAYO
Houston,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
years of professional experience
Work History
Willis Towers Watson
Customer Service Representative
10.2024 - 01.2025
Job overview
- Handled escalated calls efficiently
- Collaborated with team members to develop best practices for consistent customer service delivery
- Improved resolution time with effective problem-solving for customer complaints
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company
TTEC
Customer Service Representative
08.2020 - 06.2024
Job overview
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clientg for customer complaints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Vxi
Technical Support Representative
01.2014 - 08.2020
Job overview
- Utilized diagnostic tools to resolve network issues, improving overall system performance.
- Utilized ticketing systems for tracking and reporting technical issues, streamlining resolution processes.
- Used ticketing systems to manage and process support actions and requests.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
Broadpath
Healthcare Representative
06.2010 - 12.2013
Job overview
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Upheld strict confidentiality standards while managing sensitive patient information according to HIPAA regulations.
- Improved patient satisfaction by efficiently addressing concerns and providing exceptional customer service.
- Delivered high-quality patient education materials to enhance understanding of treatment options and promote informed decisionmaking.
Education
ICCTupelo, MS
Associate of Arts from Business Communication
05-2021
University Overview
- Professional Development: customer service and communication
North Pontotoc high school
Diploma
01.2007
Skills
- Critical thinking
- Active listening
- Customer service
- Call center experience
- De-escalation techniques
- Live chat support
- CRM software
- Technical support
Contact - Personalinformation
- Annalisa, Mayo
- Houston, MS, 38851
- 6624566737
- annamayonew23@gmail.com
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