Annalisa Medina
Long Beach,CA
Summary
Accomplished at SCE, I leveraged expertise in OMS and effective writing to enhance operational efficiency and safety. By spearheading incident management improvements and collaborating closely with field crews, I significantly reduced resolution times and minimized customer impact during outages, showcasing my ability to lead under pressure and my commitment to excellence.
Overview
21
21
years of professional experience
Work History
Program Writer 2
SCE
02.2021 - Current
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- I write distribution programs of all voltages for field crews to work on equipment.
- I collaborate with SCE field crews and contractors to make sure all jobs are done correctly and safely.
- I am expert in using OMS, ADMS, DMS, EMS, and ITOA.
Substation Operator
SCE
04.2018 - 01.2021
- Assisted in the successful completion of capital projects, coordinating closely with contractors.
- Minimized operational risks by promptly addressing any identified safety hazards or equipment malfunctions.
- Played a key role in restoring power supply after major system disturbances, working under high-pressure conditions to minimize customer impact.
- Reduced downtime during power outages by quickly diagnosing and resolving technical issues.
- Improved emergency response times with thorough training and adherence to established protocols.
System Operator
SCE
01.2012 - 04.2018
- Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues.
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
- Played a key role in disaster recovery planning, safeguarding data integrity and minimizing potential loss during unforeseen events.
- Enhanced system efficiency by implementing and optimizing monitoring tools and methodologies.
- Monitored system and application availability and performance information to support efficient operation.
Substation Operator
SCE
04.2004 - 01.2012
- Assisted in the successful completion of capital projects, coordinating closely with contractors and SCE field crews.
- Minimized operational risks by promptly addressing any identified safety hazards or equipment malfunctions.
- Improved emergency response times with thorough training and adherence to established protocols.
- Played a key role in restoring power supply after major system disturbances, working under high-pressure conditions to minimize customer impact.
- Reduced downtime during power outages by quickly diagnosing and resolving technical issues.
Education
Associate of Arts - Liberal Arts
Long Beach City College
Long Beach, CASkills
- Effective writing
- Research
- Proofreading expertise
- Formatting
- OMS
- ADMS
- ITOA
- EMS
- DMS
- EDNA
Timeline
Program Writer 2
SCE
02.2021 - Current
Substation Operator
SCE
04.2018 - 01.2021
System Operator
SCE
01.2012 - 04.2018
Substation Operator
SCE
04.2004 - 01.2012
Associate of Arts - Liberal Arts
Long Beach City College
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