Annalisa Mendiola Lorenso
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CSR
Alpha Insurers at Guam
11.2024 - 11.2025
- Manage auto policy renewals, ensuring seamless customer transitions.
- Handle high call volumes, providing efficient, and friendly service.
- Organize and maintain filing systems for quick and easy access.
- Resolve customer issues, enhancing satisfaction, and retention.
- Contribute to team goals through collaborative problem-solving.
- Provided exceptional customer service, fostering trust and loyalty among clients, resulting in improved retention rates.
- Resolved client inquiries efficiently, enhancing overall satisfaction, and contributing to positive feedback metrics.
- Worked with team members to streamline communication processes, leading to faster response times, and increased teamwork.
- Analyzed customer feedback to identify service gaps, implementing changes that led to noticeable improvements in service delivery.
- Educated clients on policy options, effectively aligning their needs with suitable products, and enhancing sales outcomes.
Medical Assistance
Advanced Rheumatology Of Houston-Tamar F Brionez, MD PA at The Woodlands, TX
04.2016 - 08.2024
- Coordinate patient schedules, enhancing clinic efficiency and patient satisfaction.
- Manage insurance claims, ensuring timely reimbursements and reduced errors.
- Perform phlebotomy, maintaining high standards of patient care and safety.
- Facilitate referrals, streamlining processes for improved patient access to specialists.
- Streamlined patient scheduling processes, enhancing appointment efficiency and significantly reducing patient wait times.
- Coordinated insurance verification procedures, improving claim approval rates and minimizing billing discrepancies.
- Implemented a digital records management system, boosting access to patient information and enhancing data accuracy.
- Fostered communication between medical staff and patients, strengthening relationships and improving overall patient satisfaction.
- Maintained comprehensive medical records, ensuring compliance with healthcare regulations and facilitating seamless patient care.
- Implemented a digital records management system, significantly boosting access to patient information and enhancing data accuracy.
Medical Assistance
Dr. Hac Nguyen Family Medicine at Spring, TX
09.2014 - 03.2016
- Scheduled patient appointments, improving clinic flow and patient satisfaction.
- Coordinated insurance claims, reducing processing time and enhancing accuracy.
- Performed phlebotomy, ensuring patient comfort and precise sample handling.
- Managed referrals, facilitating specialist connections and timely care.
- Handled medical records, maintaining confidentiality and compliance.
- Facilitated patient scheduling and streamlined appointment processes, enhancing patient flow and reducing wait times significantly.
- Managed insurance coordination, ensuring accurate claims submission, which led to improved reimbursement rates and fewer denials.
- Executed phlebotomy procedures with precision, contributing to timely lab results and better patient outcomes.
- Coordinated referrals between specialists and patients, improving communication and ensuring timely access to necessary care.
- Maintained comprehensive medical records and performed coding and billing tasks to ensure compliance and accuracy in documentation.
Special Service/Head Cashier
Home Depot at Spring, TX
01.2011 - 04.2014
- Led front-end operations, enhancing customer service and efficiency.
- Managed cash handling, ensuring accuracy and security.
- Coordinated cashier schedules, optimizing staff productivity.
- Resolved customer inquiries, improving satisfaction levels.
- Facilitated communication with vendors, streamlining order processes.
- Oversaw front-end operations, enhancing customer satisfaction and ensuring efficient service during peak hours.
- Implemented cash management protocols, reducing discrepancies and reinforcing financial integrity across transactions.
- Trained and mentored new cashiers, fostering a collaborative environment that improved team performance and customer interactions.
- Analyzed customer feedback to streamline service processes, leading to noticeable gains in repeat customer visits.
- Coordinated with management to optimize cashier schedules, ensuring adequate coverage and minimizing wait times for customers.
Guest Service
Pride of America Curse Line at Honolulu, HI
04.2005 - 11.2009
- Checked guests in/out, resolved concerns, managed calls, and handled finances with precision.
- Provided exceptional guest assistance, fostering a welcoming environment and ensuring memorable experiences for all visitors.
- Streamlined guest check-in processes, significantly reducing wait times and enhancing overall customer satisfaction.
- Coordinated with team members to address guest concerns promptly, leading to improved feedback scores and repeat visits.
- Managed office duties, maintaining accurate records and ensuring efficient operations in a high-traffic environment.
- Handled financial transactions meticulously, reducing discrepancies and ensuring compliance with company policies.
- Implemented a new guest feedback system, leading to marked improvements in service ratings and increased repeat clientele.
Education
Medical Assistance Certification (MA) Diploma - Medical Assistance
Texas School of Business
Houston, TX01.2014
High School Diploma - undefined
Southern High School
Santa Rita, GU01.2003
Skills
- Scheduling Efficiency
- Problem Solving
- Health Informatics
- Customer Relationship Management
- Patient Advocacy
Certification
- CPR Certified
- HIPAA Certified
- OCSHA Certified
Courses
- Certified Medical Assistant (CMA)
- Texas School of Business
- 2014
Timeline
CSR
Alpha Insurers at Guam
11.2024 - 11.2025
Medical Assistance
Advanced Rheumatology Of Houston-Tamar F Brionez, MD PA at The Woodlands, TX
04.2016 - 08.2024
Medical Assistance
Dr. Hac Nguyen Family Medicine at Spring, TX
09.2014 - 03.2016
Special Service/Head Cashier
Home Depot at Spring, TX
01.2011 - 04.2014
Guest Service
Pride of America Curse Line at Honolulu, HI
04.2005 - 11.2009
High School Diploma - undefined
Southern High School
Medical Assistance Certification (MA) Diploma - Medical Assistance
Texas School of Business