Summary
Overview
Work History
Education
Skills
Timeline
Generic
Anna Lisa Pierson

Anna Lisa Pierson

Tucson,AZ

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Overview

20
20
years of professional experience

Work History

Event Coordinator, Planner, Manager/Owner/Operator

Anna Tha Boss Events
02.2020 - Current
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Coordinated florists, photographers, videographers, musicians Dj, car clubs, models.
  • Prioritized schedules to meet project goals and overall customer satisfaction.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Recognized potential issues with inventory and quality control and engineered changes.
  • Managed event logistics and operations.
  • Authorized financial transactions with vendors for event services.
  • Coordinated schedules and timelines for events.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Cleaning Owner/Manager of Operations

Piersons Construction Cleaning And Janitorial Services
10.2017 - Current
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed day-to-day business operations.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Optimized team hiring, training and performance.

Private in Home Caregiver

Private Empoyer
10.2017 - 09.2018
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Supervised daily activities and provided assistance to member
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Administered medication as directed by physician.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Developed rapport to create safe and trusting environment for care.
  • Provided transportation and appointments management.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Transported clients for medical and personal outings.
  • Constructed cognitively stimulating activities.

Optomerical Technician

Nationwide Vision
12.2015 - 12.2017
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Communicated with ophthalmic companies to keep inventory at appropriate levels.
  • Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.

Disability Support Worker

CPES Behavioral Health Services
06.2014 - 11.2015
  • Drove clients safely to social activities and appointments.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Maintained safety with tidy, clean and hazard-free home environments.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Adhered to company requirements for patient interactions and care standards.
  • Communicated child needs to teachers, doctors and parents to increase the individuals health and happiness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Kept detailed daily logs with care actions, patient behaviors and incidents.
  • Kept accurate records for client files and handled related paperwork.

Mail Order Pharmacy Technician

C3 Customer Contact Channels
10.2013 - 06.2015
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Collected co-payments or full payments from customers.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Prepared bills for insurance companies and submitted required paperwork.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Entered and processed patients' prescriptions into internal system.

Customer Care Representative

SEARS HOLDING CORPORATION, Sears Commercial
02.2009 - 10.2013
  • Resolved concerns with products or services to help with retention and drive sales.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Front Desk Clerk

Motel 6 Hotel
01.2009 - 12.2010
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees and payments.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Maintained transaction security by verifying payment cards against identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

Assistant Manager

Icing By Claire's
05.2006 - 02.2009
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Waitress

Fuddruckers Restaurants LLC
02.2003 - 08.2005
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Prepared specialty desserts for customers for special occasions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Used cash registers and credit card machines to cash out customers.

Education

GED - Customer Service Certification

Fred G Acosta Job Corp
Tucson, AZ
09.2009

Skills

  • Service Coordination
  • Employee Coaching and Motivation
  • Problem Resolution
  • Hiring and Training
  • Agenda Setting and Control
  • Staff Training
  • Team Leadership
  • Independent Thinking
  • Customer Service
  • Social Media Marketing
  • Resource Allocation
  • Networking Events
  • Sales Program Coordination
  • Team Recruiting and Onboarding
  • Operating Procedures and Policies
  • Customer Complaint Resolution
  • Promotions and Marketing Strategies
  • Constructive Feedback
  • Retail Knowledge
  • Brand Marketing
  • Supplier Relations
  • Persuasive Selling

Timeline

Event Coordinator, Planner, Manager/Owner/Operator

Anna Tha Boss Events
02.2020 - Current

Cleaning Owner/Manager of Operations

Piersons Construction Cleaning And Janitorial Services
10.2017 - Current

Private in Home Caregiver

Private Empoyer
10.2017 - 09.2018

Optomerical Technician

Nationwide Vision
12.2015 - 12.2017

Disability Support Worker

CPES Behavioral Health Services
06.2014 - 11.2015

Mail Order Pharmacy Technician

C3 Customer Contact Channels
10.2013 - 06.2015

Customer Care Representative

SEARS HOLDING CORPORATION, Sears Commercial
02.2009 - 10.2013

Front Desk Clerk

Motel 6 Hotel
01.2009 - 12.2010

Assistant Manager

Icing By Claire's
05.2006 - 02.2009

Waitress

Fuddruckers Restaurants LLC
02.2003 - 08.2005

GED - Customer Service Certification

Fred G Acosta Job Corp

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Anna Lisa Pierson