Annalisa Rogers
Rochester,NY
Summary
Compassionate Human Service Administrator known for high productivity and efficiency. Possess specialized skills in organizational and staff management. Expert in utilizing multi-level administrative approaches for "right fit" management. Excel in empathy, active listening, and patience to enhance client comfort and trust.
Overview
10
10
years of professional experience
Work History
Personal Care Advisor
Excellus BCBS
Rochester, NY
08.2022 - 08.2024
- Telephonically identify needs, coordinate, educate members on applicable uses of their long-term care policy.
- Provided members education and counseling, making necessary referrals to program providers, and coordinating assessments with POA, policyholder, and caregivers.
- Establish and maintain relationships with community agencies to provide contracted and alternative services when appropriate.
- Participate in discharge planning and care coordination meetings with multiple providers to ensure the appropriate level of care is consistent with policy and for policy use maximization.
- Monitor, evaluate, and record client progress according to measurable goals to ensure alignment with policy guidelines
Senior Planner
Town of Irondequoit
Irondequoit, NY
09.2021 - 07.2022
- Developed and implemented long-term plans to optimize resource utilization.
- Analyzed current trends and identified potential improvements in process efficiency.
- Managed the development of project schedules, budgets, resources, risks and deliverables.
- Coordinated with stakeholders to ensure successful completion of projects within timeline and budget constraints.
- Monitored performance against objectives and provided feedback to team members as needed.
- Identified opportunities for improvement in planning processes and recommended solutions to senior leadership.
- Provided guidance to teams on best practices for developing project plans that meet established goals and objectives.
- Established effective communication channels between teams and other departments involved in planning initiatives.
- Ensured compliance with industry regulations related to planning activities.
- Collaborated with cross-functional teams to develop strategies for optimizing organizational operations across multiple locations.
- Conducted regular reviews of existing policies, procedures and processes related to planning activities.
- Assisted in the preparation of presentations outlining strategic plans for upcoming initiatives.
- Developed key performance indicators used to measure success of planned initiatives.
- Cultivated relationships with external vendors and suppliers necessary for successful execution of planned projects.
- Facilitated workshops designed to educate staff on proper use of tools associated with planning activities.
- Provided guidance on appropriate selection criteria when evaluating prospective vendors or partners.
- Lead initiative discussions among senior management regarding proposed changes or updates to existing plans.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implemented strategies to take advantage of new opportunities.
Executive Director
SHAC at the American Lung Association
Rochester, NY
03.2014 - 09.2021
- Developed and implemented strategic plans to ensure organizational growth and development.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Created a collaborative environment that fosters innovation and encourages employee engagement.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
- Developed marketing strategies to promote the organization's mission throughout the community.
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
- Secured funding from public and governtment sources through grant writing activities or other fundraising efforts.
- Collaborated with external vendors to provide cost-effective solutions for services such as IT support or human resources management.
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
- Authored reports outlining progress on projects or initiatives for senior leadership review.
- Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.
- Assisted in developing budgets for each departmental unit within the organization.
- Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
- Established strategic direction and goals to accomplish objectives.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Promoted public awareness of mission through outreach, advocacy and online presence.
- Recruited, hired, and trained employees on operations and performance expectations.
- Implemented quality metrics to track business needs and lead diverse projects.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging trends.
Education
MBA - Community And Economic Development
Southern New Hampshire University
Hooksett, NH06-2017
Bachelor of Arts - Human Services
SUNY Empire State College
Rochester06-2009
Skills
- Operations management
- Government and organizational Decision-maker outreach and engagement
- Community asset building and engagement
- Collaboration and teamwork that supports an environment of staff inclusivity and empowerment
- ompliance with employeehandbook and other established community guidelines
- Event planning
- Team recruiting, training, directing, evaluating, and personnel retention
- Contract management
- Fiscally responsible budget management
- Ensures compliance with all federal and state regulations, rules, and guidelines
Timeline
Personal Care Advisor
Excellus BCBS
08.2022 - 08.2024
Senior Planner
Town of Irondequoit
09.2021 - 07.2022
Executive Director
SHAC at the American Lung Association
03.2014 - 09.2021
MBA - Community And Economic Development
Southern New Hampshire University
Bachelor of Arts - Human Services
SUNY Empire State College
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