Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
Managed markdowns efficiently, ensuring accurate pricing and signage for promotional events.
Aided in visual merchandising efforts by rearranging merchandise displays according to seasonal trends or promotional initiatives within the store environment.
Provided exceptional customer service by answering questions, locating specific items, and offering helpful suggestions on style or sizing.
Efficiently processed returns by inspecting garments for damage, reattaching security tags, and returning items to their appropriate location on the sales floor within an average of 15 minutes.
Merchandise Associate
TJX Companies
06.2022 - 07.2023
Operated cash register for hundreds of cash, check, and credit card transactions with excellent accuracy.
Managed at least 30 merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Inspected merchandise for quality and arranged proper display location on floor.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Diligently conducted inventory counts by adding each item in stock and documenting in computer system.
Customer Service Teammate
Golub Corporation
08.2021 - 06.2022
Operated cash register to record hundreds of transactions accurately and efficiently.
Communicated politely and professionally with customers and team of 20 staff to uphold store standards.
Addressed customer complaints and concerns, providing mutually beneficial solutions.
Responded promptly to requests for assistance, spills, and customer inquiries.
Maintained current knowledge of store promotions and highlighted sales to customers.