Annalise Chan

• Provide empathetic, nonjudgmental support and validate feelings.

• Assess crisis levels and identify safety concerns.

• De-escalate situations using evidence-based techniques.

• Collaborate with texters to develop coping strategies and action plans.

• Share resources and referrals for additional support.

• Follow protocols for high-risk situations, escalating when necessary.

• Maintain confidentiality and adhere to guidelines.

• Participate in ongoing training and prioritize self-care.

• Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
• Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
• Conversed with individuals in crisis who called the hotline for assistance.
• Evaluated risk to client or others by gathering information and conducting assessments.
• Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
• Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
• Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
• Maintained accurate documentation following each client interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies.
• Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
• Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
• Collaborated with multidisciplinary teams to create comprehensive care plans, addressing clients'' mental health, social, and emotional needs.
• Documented risk to each client and context of concerns.

• Provided emotional support to children and built trusting relationships

• Managed children’s bedtime and nap schedules

• Prepared nutritious meals for the children, ensuring that their dietary needs were met

• Successfully managed multiple children of varying ages, providing a safe and comfortable environment for

them to learn and play

• Assisted children with homework, providing guidance and support to help them improve their academic

performance

• Assisted with basic childcare tasks such as changing diapers, bathing, and dressing children

• Developed and implemented a daily routine that balanced structured activities with free play

• Organized and maintained toys and play areas

• Developed positive relationships with children and their families, resulting in long-term relationships and referrals

• Administered medication and assisted with personal hygiene needs as required

• Washed, ironed, and mended children’s clothing, as well as maintained order in the house

• Took children to the library, park, museums, and other places to help expand their knowledge and interests

• Developed a website for a client, boosting online presence and increasing customer engagement

• Inventory of items

• Design of merchandise

• Selling of merchandise

• Communication with clients

• Greeted customers in a friendly and professional manner

• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner

• Operated cash registers and handled money accurately and efficiently

• Performed cash handling duties and reconciled daily cash transactions

• Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end

of each shift

• Led a successful fundraising campaign for a charity organization

• Hosted a successful charity event that raised money for a local non-profit organization

• Coordinated a fundraising event that raised money for a local charity

• Established positive relationships with peers and teachers to create a safe and supportive learning environment

• Utilized technology to create engaging activities and supplemental materials

• Collaborated with other teachers and school administrators to effectively meet student needs

• Mentored and tutored peers in a variety of academic topics, resulting in improved grades and test scores

• Assessed student learning styles and adapted instruction accordingly to maximize student understanding

• Provided individualized guidance and support to help students overcome academic difficulties and reach

their goals

• Designed and implemented creative activities to help students better understand and retain concepts