Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Annalise Clayburn

Newcastle,WA

Summary

Skilled customer service professional, knowledgeable about beauty trends, techniques, and products. Possesses top strengths in customer relations and promotional support. Always looking to foster a positive environment for coworkers and customers alike. Strives to ensure all customer needs are met, and customer satisfaction exceeds expectations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Coffee Tree Seattle
Seattle, Washington
03.2025 - Current
  • Assisted customers in selecting menu items and provided recommendations.
  • Maintained cleanliness and organization of work area and equipment.
  • Operated cash register and processed customer transactions accurately.
  • Monitored inventory levels and restocked supplies as needed.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Maintained a calm demeanor during high-volume periods and special events.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Front Desk Receptionist

Pelage Medi Spa
Issaquah, WA
09.2024 - 03.2025
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Identified the needs of customers promptly and efficiently.
  • Assisted customers in finding products as well as recommending products based on customer needs
  • Promoted new products and special offers to customers.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent customer service by responding quickly and professionally to inquiries via phone or email.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Assisted in the management of the company's social media accounts.
  • Greeted every client warmly, and directed them to the correct personnel or office.
  • Monitored and ordered office supplies, ensuring adequate stock levels.

Barista Trainer/Shift Supervisor

Starbucks Coffee
Newcastle, USA
08.2021 - 12.2023
  • In charge of daily operations and management of the service floor and back-of-house
  • Responsible for training new baristas and ensuring they understood their responsibilities and roles
  • Very customer-focused, and ensured routine customer satisfaction
  • Ensuring accurate and speedy service for all customers in multiple service channels
  • Responsible for handling all cash payments and depositing them into the safe every night at close
  • Experience making phone calls and answering customer questions and requests over the phone (overall outstanding phone etiquette)
  • Quickly and efficiently problem-solving to ensure business and work flow was not disrupted
  • Responsible for inputting daily inventory counts and work orders on computers and tablets.
  • Cleaning and ensuring lobby and customer areas were clean and orderly
  • Stocking new retail and setting up new promotional material (signs, window clings, etc.)
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.

Education

BA - Interior Design

Bellevue College
Bellevue, WA
02.2025

Skills

  • Sales promotion
  • Service promotion
  • Makeup application
  • Expert color matching
  • POS experience
  • Cash-Handling
  • Floor Management (Supervising)
  • Supply management
  • Task delegation
  • Able to Multi-Task
  • Critical Thinking
  • Empathy
  • Friendly & Cheerful Demeanor
  • Initiative-taking
  • Time management

Accomplishments

  • Partner of the Quarter, Jan 2022 - Starbucks Coffee

Certification

  • Food Handlers License
  • MAST License

References

References available upon request.

Timeline

Barista

Coffee Tree Seattle
03.2025 - Current

Front Desk Receptionist

Pelage Medi Spa
09.2024 - 03.2025

Barista Trainer/Shift Supervisor

Starbucks Coffee
08.2021 - 12.2023

BA - Interior Design

Bellevue College

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