Annalise Garza
Summary
Dynamic and results-driven professional with a strong background in customer service and sales, honed at Victoria's Secret/PINK, Calvin Klein, and Walgreens.. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Recognized for attention to detail and organizational skills, consistently achieving sales targets while fostering a positive shopping experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Microbiology Lab Assistant
Northern Arizona University
08.2025 - Current
- Promoted a safe work environment by consistently following biosafety guidelines when handling hazardous materials or biological agents.
- Maintained quality control standards by adhering to established laboratory protocols
- Mentored junior staff members on laboratory techniques and best practices, fostering a culture of continuous learning and improvement.
- Enhanced laboratory efficiency by organizing and maintaining a clean workspace.
- Supported fellow lab assistants with troubleshooting issues, fostering a collaborative work environment.
Sale's Associate
Victoria's Secret/PINK
06.2025 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Successfully built loyalty by engaging with customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
Women's Clothing Specialist
Calvin Klein
02.2024 - 08.2024
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Maintained visual merchandising and inventory, while ensuring a high standard of presentation.
- Coordinated seasonal promotions in alignment with corporate objectives, boosting sales during key retail periods.
- Increased sales with exceptional customer service skills while managing the retail portion of the business.
- Assisted customers with product selection and contributed to achieving sales targets in high-fashion retail enviorment.
Customer Service Associate
Walgreens
09.2022 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Provided outstanding customer service by handling inquire, processing transactions, and managing inventory.
- Worked in the photo department; assisting with photo printing, editing, and fulfillment.
- Ensured a positive shopping experience through effective communication, problem-solving.
Education
Bachelor of Science - Nursing
Northern Arizona University
Flagstaff, AZ05-2028
Skills
- Customer service
- Problem-solving
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Dependable and responsible
- Organizational skills
- Flexible and adaptable
- Critical thinking
- Sales techniques
Certification
- Basic Life Support (BLS), American Heart Association
- Direct Care Worker (DCW), emphasis on Aging, Disabilities, and Developmental Disabilities, Arizona Direct Care Workers
Timeline
Microbiology Lab Assistant
Northern Arizona University
08.2025 - Current
Sale's Associate
Victoria's Secret/PINK
06.2025 - Current
Women's Clothing Specialist
Calvin Klein
02.2024 - 08.2024
Customer Service Associate
Walgreens
09.2022 - 12.2023
Bachelor of Science - Nursing
Northern Arizona University
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