Annalise Petzak
Okemos,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and further my career.
Overview
8
8
years of professional experience
Work History
Server
Hopcat
09.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborates with kitchen staff, bartenders, and hosts to maintain a positive flow in the restaurant.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Handle cash/credit transactions accurately, contributing to balanced daily financial reports.
- Follows sanitation, safety, and alcohol beverage control policies
Server
Bostwick Lake Inn
04.2018 - 08.2020
- Served guests with food and beverages in a friendly and timely manner.
- Followed sanitation, safety, and alcohol beverage control policies.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash and credit card payments.
- Collaborated with kitchen staff, bartenders, and hosts to maintain a positive flow in the restaurant.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Shift Lead
The Pump House
11.2016 - 08.2018
- Took inventory of store products and placed orders to distributors.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Improved team efficiency by implementing new scheduling and task management strategies.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Server
Grant Village Dining Room
07.2016 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported co-workers during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash and credit card payments
- Collaborated and cooperated with kitchen staff, bartenders, and hosts to maintain a positive flow in the restaurant.
- Followed sanitation, safety, and alcohol beverage control policies
Education
Bachelor of Science - Neuroscience
Michigan State University
East Lansing, MI12.2023
Skills
- Customer service
- Leadership
- Collaboration
- Communication
- Data analysis
- Microsoft Office
- Writing
- General math
- Science
Timeline
Server
Hopcat
09.2020 - Current
Server
Bostwick Lake Inn
04.2018 - 08.2020
Shift Lead
The Pump House
11.2016 - 08.2018
Server
Grant Village Dining Room
07.2016 - 10.2016
Bachelor of Science - Neuroscience
Michigan State University